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4G LTE Network Extender Error Changing to Open

Can not change 4G LTE Network Extender from closed to open or to hybrid.

system error try again later

can not change the closed list of allowed numbers either. same error.

chatted last weekend with verizon who escalated to a phone call level support and they were going to open a ticket. verizon said I would get a call about the ticket. I never did. still doesn't work.

Chatted today with verizon and they couldn't find any record of chat, call or escalated ticket. Chat person went over all steps and they eventually ended chat or chat disappeared.

This has been an issue for months.

have cold booted, used different computers and browsers. Same error when edit closed to open or to hybrid.

Safety issue without being able to have cell service with some phones. Can't add them or change to open. Now that 5G is in the area it is too slow and unreliable with little to no bars. 4G was better.

Does anyone have a solution to be able to edit and change to open or hybrid or to add numbers without "system error try again later"?

Comments

Verizon_Support

We know how important it is to make sure to have your extender working at all times, we'll be glad to help out. Are you still having issues with the extender? Have you received an update on the ticket submitted?

~Freddy

mwrlg

Still having issues.

No contact from Verizon.

mwrlg

No update from Verizon. No contact.

Dukeofdust1

I am having the same exact issue. I was on the phone with tech support for an hour without any resolution.

Has anyone come up with a fix for this yet?

Dukeofdust1

Is anyone monitoring this post?

I am having the exact same issue as the original poster.

Verizon_Support

Dukeofdust1, we're sorry to hear that you are having similar issues with your Network Extender. We'll be sending a Private Note to better assist.

~Izzy

mwrlg

No update to my open ticket.

Still does not work.

No private message.

When will this be fixed?

Verizon_Support

We want to make sure you get the help you need. We'll send you a Private Note shortly.

~Jesse

mwrlg

I got the private message wanting to know when I am available for an update.

I am available for an update.

mwrlg

Another ticket

mwrlg

Still doesn't work

No contact on when it will be fixed.

No update that tickets are being worked on.

Still safety issue.

Verizon_Support

We're terribly sorry for the issues you're encountering. We have checked the incident report and ticket number, and we see that it's still being worked on. We apologize for the inconvenience.

~Ivone

Dukeofdust1

I am available for your help. My Samsung 4G LTE Extender isn't showing on my device list anymore....

mwrlg

The device is not showing up under my devices on my Verizon account.

How will I be able to make changes to the device if it isn't there?

I have not received any updates on either ticket!

jav6

@mwrlg
wrote:
The device is not showing up under my devices on my Verizon account.
How will I be able to make changes to the device if it isn't there?
I have not received any updates on either ticket!

Just checked My Verizon website for my extenders to see whether they show up under Account->My Devices->Device Overview and THEY DO NOT! I only see my phone and iPad devices which have lines associated. They haven't been available for management on the website for a couple weeks. No Verizon agents have acknowledged the issue exists. I have a ticket(s) opened with no response from the team 'working on it'.

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