LTE Extender

the LTE extender manual states that users accessing my extender can be limited in three categories: open (free to all within signal), closed (limited to mobile numbers I select), hybrid ( selected numbers first priority then open to others as capacity allowed).

How/where do I access this function? The manual says go to MyVerizon, that is a dead end.

Accepted answers

vzw_customer_support

Hello, TBarguy, I'm sorry for the inconvenience while trying to add numbers to your white list. We have reached out to the manufacturer for additional insight on this issue and we have been able to confirm that the information that we provided earlier is correct. The previous Network Extender model did support this feature, however, the new model does not. We have requested that the literature be updated to reflect the features for the current Network Extender model.

-Lauren

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jav6

@TBarguy
wrote:
the LTE extender manual states that users accessing my extender can be limited in three categories: open (free to all within signal), closed (limited to mobile numbers I select), hybrid ( selected numbers first priority then open to others as capacity allowed).
How/where do I access this function? The manual says go to MyVerizon, that is a dead end.

The LTE Extender needs to be added to your account properly to be able to manage it. Also, you cannot see it using the My Verizon mobile app or mobile website. You have to log in to your My Verizon account using a desktop or laptop browser and you should see it under ACCOUNT->DEVICES. If it is not there, it hasn't been added properly to your account for access. When you are able to see/manage it, you will find that the Closed access may not work properly as identified/discussed in many threads on this Forum.

TBarguy

Thanks jav6. I have previously located my LTE extender on the desktop version of myVerizon , but there are no buttons to access any management controls. You are correct the app version does not display the extender. I know it is on my account, I have seen it there in my local V store. I have located my extender on Askey network by IP number where all the details of the extender operations are displayed, but find no access to open, closed, hybrid management, except a reference that it can be done and a referral to myVerzion. When I learned Fortran programming in engineering school right after TRex died we called that a perpetual do loop. With all of your experience in chasing this, have you encountered any tech support at Verizon that can assist?

jav6

@TBarguy
wrote:
Thanks jav6. I have previously located my LTE extender on the desktop version of myVerizon , but there are no buttons to access any management controls. You are correct the app version does not display the extender. I know it is on my account, I have seen it there in my local V store. I have located my extender on Askey network by IP number where all the details of the extender operations are displayed, but find no access to open, closed, hybrid management, except a reference that it can be done and a referral to myVerzion. When I learned Fortran programming in engineering school right after TRex died we called that a perpetual do loop. With all of your experience in chasing this, have you encountered any tech support at Verizon that can assist?

There has been little to zero technical support in getting this web site management of Closed Access mode/access list solved for the LTE Network Extenders. It's hit or miss in even getting a support agent knowledgeable enough on the extenders to offer assistance.

TBarguy

To jav6, you asked if I had a response, but I do not see your note to reply to. (New to this community). I sent a PM to customer support on April 30, nothing but crickets singing since then. I am really disappointed with the lack of customer support on this topic. I have been lout of pocket “ for the past week, but will get back to this.

EmoryLau666

According to the LTE extender manual, there are three categories for limiting users accessing the extender: open, closed, and hybrid. Open: In this category, the extender is accessible to all users within its signal range without any restrictions. Anyone can connect to the extender and use its services. Closed: This category allows you to limit access to specific mobile numbers that you select. Only those numbers will be able to connect to the extender and use its services. Other users will not be able to access it. Hybrid: In this category, selected numbers have priority access to the extender, while others can still connect if there is available capacity. The selected numbers will have preferential treatment, ensuring they can access the extender even during high demand periods. It’s important to consult the LTE extender manual for specific instructions on how to configure and manage these access categories.

jav6

@EmoryLau666
wrote:
According to the LTE extender manual, there are three categories for limiting users accessing the extender: open, closed, and hybrid. Open: In this category, the extender is accessible to all users within its signal range without any restrictions. Anyone can connect to the extender and use its services. Closed: This category allows you to limit access to specific mobile numbers that you select. Only those numbers will be able to connect to the extender and use its services. Other users will not be able to access it. Hybrid: In this category, selected numbers have priority access to the extender, while others can still connect if there is available capacity. The selected numbers will have preferential treatment, ensuring they can access the extender even during high demand periods. It’s important to consult the LTE extender manual for specific instructions on how to configure and manage these access categories.

Where in the manual does it give specific instructions on how to configure and manage the access categories?

What manual are you referring to?

TBarguy

Try this location in the instructions for entering telephone numbers: https://www.verizon.com/support/knowledge-base-231937/

but, remember the telephone numbers must be Verizon account numbers, you cannot enter a Spectrum number even though their operation is on the Verizon circuits.

Tbarguy

jav6

@TBarguy
wrote:
Try this location in the instructions for entering telephone numbers: https://www.verizon.com/support/knowledge-base-231937/
but, remember the telephone numbers must be Verizon account numbers, you cannot enter a Spectrum number even though their operation is on the Verizon circuits.
Tbarguy

I just tried those instructions, AGAIN. My extenders DO NOT show up under My Devices->Device Overview. They haven't shown up (as others have posted) for over a month. Does your extender show up there for you?