Can not accept terms of service

[jamierat]

When I try to accept the tems of service in the email it just tells me verizon can not continue and then when I log into homecontrol i get We are sorry... We are unable to verify your Terms of Service

Please help I want to hook all this cool stuff up

[Heather_VZ]

Hi!  I dug around a little and got a few suggestions for you:

1) Can you please make sure that you're logged in with your Verizon email creditials, not your Verizon.com log in?

or

2) Please make sure you're using your primary account, not any sub accounts that you may have.

Please let me know if either of those solutions work. If they don't, we'll keep looking for you!

Thanks!

[Goran4]

Those solutions did not work for me.  My system was working for one day, then I added the outdoor camera, and I get the unable to verify your terms of service, and I cannot use the service anymore.  How do I get connected again?

[HMCGuy]

Are you logged with the primary My Verizon username and password? Sub accounts cannot accept terms of service.

[Goran4]

Yep, I have tried the primary account, and also the e-mail address associated with the primary account.  But, no avail.

[HMCGuy]

So you say that you have already accessed the home monitoring and control site, completed the get started wizard, paired the gateway and some other devices but are now getting the a terms of service error and cannot re-access the home monitoring and control website?

[Goran4]

Yup, you got it!

[HMCGuy]

OK, sorry to hear that, let's see if we can figure out what is going wrong.

When you click on the red Term of Service button in the Welcome to Home Monitoring and Control email, it opens the terms of service and you then check "I have read and agreed" at the bottom and click on access now to activate your hmc account it takes you to a setup wizard.

Can you try doing the above procedure again and let us know what happens when you do that. If you have already successfully accepted your tos it will usually open to essentialsandextras.verizon.com. From there you should be able to successfully access Home Monitoring under My Services at the top of the page.

[Goran4]

That did it!  I didn't even think about going back to the original e-mail and going through that procedure again.

Thank you so much!

[Vega3]

I too am having this issue, but no one in support is able to help me. Here is my week long effort summarized:

-When logging into myverizon.com, I'm unable to see the HMC icon on the dashboard, nor is it available under 'My Services'

This prompts my call to support, they stated I have to accept the TOS.  

Either via the email sent with the TOS, or browsing to myverizon.com/homecontrol I am unable to accept the TOS.

I either receive the message,

"We are sorry... We are unable to verify your Terms of Service

Please try again later or click here to load one more time"

OR

"Your order cannot be completed online please call 1-800-Verizon and speak with an agent"

NOW,

Recently I spoke with another agent in HMC and he had me browse directly to essentialsandextras.verizon.com and login.  When I do, I see the home control icon, get the red button in the dashboard, but when I click it, I get the second message noted above.

If there is anything that I can do other than wait for the 'escalation' I have (ticket #{edited for privacy}) which has been four days, please help!

Thanks in advance,

Mr. IHaveAllThisCoolStuffSetupButCantUseIt

[HMCGuy]

Try a different browser. When the terms of service open, look for "I have read and agree". Click the check box next to I have read and agree and then click submit. Some browswers experience errors preventing them from displaying the pages properly.

[Vega3]

I have done just that.  Both Chrome and MSIE on a PC and Chrome and Firefox on a Mac.

To no avail I'm afraid.

[Geo65]

Try This:

Go To myverizon.com and log in with "primary" Vz ID and password. (should be a .net account) Verify with FiOS Technical if it is not.

Once logged in, look to the right side of the screen and you should see, "Billing Summary"

Under "Billing Summary" there will probably be some advertisement

Under the advertisement you should see "Account Actions"

In the "Account Actions" click on the "Manage Broadband Essentials & Extras" hyperlink

If ToS has already been accepted, then the next screen will show you HMC Kit is "Active" in the right side of the screen. If not, there should be link taking you the ToS screen. This screen loads slowly.

Please remember, the account must be "PROVISIONED" for a ".net" (sounds like dot net) account. If you do not know, call FiOS Technical for verification.

HTH.

Respectfully,

Geo

[slaw2]

I have this same problem when trying to log into my the cloud service I purchased 3 weeks ago and have not been able to use.  When I sign into the cloud I am redirected to the web site but to the upgrade and renewal page.  I have tried to accept the terms of service a thousand times on firefox, chrome, and explorer on this machine and on my work computer, but to no avail.  Multiple chats, phone calls, and screen sessions with verizon, the cloub subcontractor, billing, all with NO solution.  I cannot begin to describe how frustrating this is.  After going back to the cloud help line, they have now escalated the issue, so I hope it gets some attention now.

[LawrenceC]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.