This started today (funny, it's the first of the month). My HM&C camera recordings are not viewable from any device. New recording are comeing up in the list but both new and old recordings can not be viewed.
OK, day 3 now and still not fixed. It appears to work each night after 5pm Eastern Time and then when I check the next morning, it's not working again.
I've called Verizon twice, the first time to make them aware of the issue and the second time to let them know that it started working agin but then stopped. On the second call I was basicly told "they would call me when it got fixed". WHAT? Someone seems to have forgot who the customer is here and who is the service provider. I will call them as many times as I feel I need to until the issue is resolved!
Simple solution guys, give use the camera codes and we will take our equipment and go elsewhere.
Day 6: Feature did not function all weekend. This morning it started working on my iPhone but not on my PC.
Day 9 and the issue has not yet been resolved. I received a call from tech support yesterday and was told that the 2nd level support group had found the problem and that it would be fixed by the end of business Friday. Great, just in time for the weekend and since support is no longer open on Saturdays, I'll have to wait until Monday to yet them know that the fix didn't work. That's how much confidence I have in Verizon. And I told them that is they even have the slightest thought that whatever they are doing may delete all my saved videos, tofirst backup those videos.
Well, we'll see.
Day 10 and still not working. We'll see what happens tonight but I don't have much confidence in Verizon ability to fix issues in a timely manner.
While on a week long busines trip away fom home I received several messages that the Gaeway was offline. I have been unable to access any devices in my home. Today I return home to find all lights and fans connected to the HMC on. I attempted to turn off with my android device, idevice and PC all with no luck. I always check the forum to see if anyone else is having any problems and usually when you (shaenn ) are having problems, so am I. I am curious as to how many others are having the same issues and are fustrated with Verizon. Some may say "drop Verizon and move on to something that works". But it is not that simple, Verizon offered a service and has not been able to deliver on a consistant basis, they stopped offering the product without warning and refuse to unlock the devices sa we may go elsewhere.
Day 21 and the problem is still not resolved. I'm being told that is is a system wide issue and that everyone is affected. So all 20 of us are out.
Well, I have my whole house wired up to VHM&C including 6 indoor cameras, 5 outdoor camera, 1 pan/tilt, 6 light modules, and 5 door & window sensors. All the cameras, light modules and of course the Gateway are powered up. So Verizon is getting the bill for that during this outage.
I was thinking the other day, what about people who have door locks? Boy, they must be having a hard time.
Please, if you are reading this and have a VHM&C system, let us know if you are having this same issue or if your system is working currently.
And if any of you graduated from law school, please send me a personal message.
Looks like there may be light at the end of the tunnel. In the last hour or so my Gateway started working again, allowing access to my devices. Cameras are working including the pan & tilt. Lights are working on/off. And modes are working. The only thing still not working is the original reason for this thread, the recorded videos are not viewable.
Now I was told at one point (don't know if this is true but) the problem was caused when an update was made to the system for "Quantum" users. Personally I think this statement is horse hocky. But what ever caused it, it's been 21 days to fix the problem. So everyone needs to contact Verison and get their bill adjusted for the downed service for the month. And try for two months while you are at it since they owe us for the electricity for all the devices that were on but not accessable.
Same issues here. As soon as I can get in to my gateway, I am deactivating allof my devices so I can move to something else. I brought all of my devices with me from schlage link, now nexia, so they are not locked on the Verizon network.
I just setup Iris and love it. I only have a few things on IRIS so far, but as soon as I have my Verison stuff deactivated I will be adding them to IRIS too.
OK and its fixed. What we did.
1. Unplugged gateway for 12 hours.
2. Plugged back in and let sit for an hour.
3. logged in on phone and it worked.
4. Deactivated all of the devices on the account.
5. cancelled the account.
Moved all devices to IRIS and works flawlessly!!!!
Funny how it always seems to go down when you're away. I would have been on vacation too during the full outage but had to change my plans.
Day 28. Running out of ways to say this, FIX THE SYSTEM !
Or, Give us the camera codes and we will be on our way.
Day 29, Guess what? If you guessed that it's still not working, you're right.
Sure, no problem. As soon as I receive a check for $1,200 to $1,800 for all the equipment that I have purchased which I can't use anywhere else! Or the camera codes.
You don't think that the system should work as advertised?
You don't think I should complain when services which were promised don't work?
It doesn't bother you that Verizon advertised this service as the greatest thing since sliced bread and then dropped the service after two years?
Well maybe you have money to burn but I don't.
You may find my posts annoying but if everyone were complaining to Verizon Tech Support like I am, maybe the problems would be fixed in hours instead of days, Weeks, or MONTHS. If this were the telephone, cable, or Internet that was down for more then a day, there would be Senate hearing on the matter.
Verizon should be ashamed for the way they have handled this division.
Well, do the math (I have my equipment list posted in this tread, I think). It may not be that high but add in the time and frustration, it's a lot.
So, answer my three question and you may earn the right to tell me to go pound sand. Otherwise, don't comment.
And why do you even care? You moved all devices to IRIS and canceled your VHM&C. If I had purchased non-Verizon cameras like you did, I would have been gone long ago. You were lucky, you could move on to a different system.
Day 31. Again the system was working late yesterday afternoon but then stopped. I did manage to try it on the desktop and while at the sametime viewing them on my smartphone. But they were not viewable on the desktop.
I have had a problem since Oct 15...System has worked fine for several years and just stopped. Tried all suggested resets but nothing seems to work. Have called Verizon several times, but have yet to speak to anyone because of the wait times..Gateway status light just blink but it appears to be communicating with the router.
