Light Module does not show up in "My Devices"

Question

Hello!

I have successfully been able to register an Indoor Camera, a Remote, and an Indoor Light Module.  However, once I paired and named the Indoor Light Module, it does not register in the "My Devices" list.  The "My Devices" list continues to say "Device has been shipped. Setup Device. Indoor Light Module."

Oddly enough, I can see in the Activity Log where I have paired the Light Module, and also the instances where I have unpaired it and paired it up again.  I have done this several times.  I have paired it with the Remote, and also by locating it directly by the Gateway Device and using it.  But, no success in registering as a device under "My Devices."

Since the device does not show up in "My Devices," I cannot control it, or setup any modes to control it with my remote.

Any ideas are greatly appreciated!

Best regards,

Goran

HMCGuy · Accepted Answer

I think you will want to call 800-837-4966 and select Home Monitoring and Control tech support, it sounds like that light module needs to be provisioned to your account (they won't show up on the site as paired if not provisioned to your account) or possibly replaced. The tech will try to help you pair it and if still unsuccessful then either escalate your case so that provisioning can be checked or replace the unit for you if it is determined that it is defective.