Move to Nexia

Well, hopefully from ZERO (Verizon) you can only move up. 🙂

As you may know, your cameras will not work on the other system (they barely work on Verizon). But some of your other equipment should still work like Light Modules and Door/Window Sensors.

Good Luck.

I started the process and the first thing you do is move your cameras to the Nexia system. There is an updater that you download and it updates the firmware. I added my cameras with very little effort. I downloaded the Nexia app on my ipad and my android phone and the video quality looks much better than it did with Verizon. I placed the order for the Nexia bridge and should have it soon. If you're interested I will post my experience in transitioning everything else.

oh yes, very interested! thanks......price? admin access to cameras? heck, any info at all is greatly appreciated

http://www.verizon.com/support/residential/homecontrol/home+monitoring+and+control/overview/129406.htm

HOLD ONE THERE!

Dukestane, how did you move your cameras? Were they Verizon cameras? Do you have the username and password for the cameras?

Been wanting to excape the black-cloud that is Verison for the last year but could not because they would not release the camera codes.

Please enlighten me!

markschmidt4

All,

Here is an overview of the transition process to Nexia complete with FAQs. You can absolutely move your Verizon cameras to their service. Nexia is an awesome platform that has been in the home automation space for 7 years and has amazing functionality you can take advantage of. They have monthly software updates adding new features and continuously add products to their portfolio. There are over 400 devices that can pair with the Nexia platform.

You can also learn more about Nexia generally by going to nexiahome.com, however the link above provides instructions on how to begin the navigation process.

It seems that Verizon has provided the codes to Nexia because there is a firmware updater that you will need to run before you move your cameras to the Nexia system. Looks like the monthly will remain $9.99 a month and bridge is free when you make the transition. I am not sure what access to the cameras will be givven by Nexia.

Well, if this works I only have one thing to say, GOODBYE VERIZON !

Received my Nexia bridge on Friday. Moved everything over to Nexia without any issues. I was even able to connect a dimmer I purchased on ebay that would not work with Verizon. I was able to recreate all the different modes and triggers I had set up. I am now tweeking everything making it all works. Nexia seems to respond much quicker than Verizon, I also like the android and ipod apps better than Verizons. So far so good. I have zero complaints. I have two vent fans in my attic that I need to add and then I am cancelling Verizon. Another thing I like is that the cameras are not dependant on the bridge. I was able to move and view my cameras before I received the bridge.

Glad to hear that everything went well for you.

I got my Nexia bridge on Tuesday but have not had time to install it yet. I home my install goes as smoothly.

I also received a Z-Wave LED Light Bulb from them. Because I have a older home, Z-Wave light switches are not an option, I've tried. really excited about finally getting things working correctly.

I think that I now will have my HM&C separate from my cable service, I will drop all my Verizon services. I know that ALL providers have bad customer service, it almost seems to be a requirment. But I almost never had to call Verizon about my other services where I was calling VHM&C practically on a weekly basis. To the point that I know the names of all the techs and supervisers, just sad!

I've learned that I should not combine too many service under one provider. In this case, the inability to access the cameras, which I bought and paid for, really creams my corn. And does it bother anyone else that Verizon would not give us the code to our own equipment but that provided it to a third party? Something does not seem right about that action.

Oh well, not a problem shortly.

u soon-to-be-happy-camper!!!!! do your old sercomm indoor cams still have motion activation after the nexiahome firmware update? do they have audio now? and yes it burns me too , that evilrison , i mean, verizon, won't give us admin access to the cams....hey did you ever notice that using the spellcheck here , in verizon's forums (powered by lithium.com?) will flag "verizon" as being misspelled, **bleep**, "sad" is too nice of a description, but gotta stay nonconfrontational...............................i saw on nexiahome faq page that you get 4 minutes of recording time included in the $9.99(....is that a typo and it should be 4 hours per month, or could they mean 4 minutes per recording?

markschmidt4

I think there was some confusion in the FAQ page. A standard Nexia subscription comes with 250 MB of video storage to record video. The video can be accessed from both your web portal at mynexia.com as well as via the Nexia app. You can record up to 4 minutes of video per recording. It isn't 4 minutes of total recording. If you require more recording storage you can upgrade to up to 2 additional gigabytes for $1.99 per gigabyte. Make sense?

ok, i got schooled on the spellchecker...verizon is misspelled only because it should be Verizon ...with a uppercase V, like a proper noun ought to be. thanks to LawrenceC for that.

Yes, thanks Mark

I've been so busy the last few days that I haven't had a chance to install my new Nexia Bridge. Hopefully tonight is the night I can cut the cord with Verizon.

I have several of their controler boxes which I've picked up with other eBay/CL camera purchases. Maybe I'll take them out into a field and have a smash party like when they smashed the fax machine in the movie Office Space.

The motin sensing function is not avaliable once the cameras are moved to Nexia. The sound feature is not avaliable. I've browsed the user forum and it seems that Nexia actually works on issues, features and products that are requested.

Are you referring to only the INDOOR cameras? Or all the Verizon cameras?

Just the indoor cameras. Never purchased the other cameras. I did not want to spend the money to purchase the outdoor cameras not knowing what was going to happen with Verizon. I thought I be able to pick up a few on the cheap with Verizon shutting down the HMC, but it seems all z wave prices are at a premium.

sorry to hear that shaenn...i prob will not be switching over ... might try for 30 days, but if most of my 30-day trial is eaten up by bad equipment delays, i'll def cancel....at nexiahome.com/verizon doesn't it say "With Nexia, you’ll have all the home control capabilities as before, plus much more, while at the same ...." ??? so then are they gonna give you a free motionsensor?

Only motionsensor that Verizon has is part of the Outdoor Cameras. Have not heard yet it that works or not.

Hopefully I'll have the replacement by the weekend and I can fully test the system.

Called Verizon to cancel th HMC and the rep did not know the service was being phased out. She wanted to know if I was unhappy with the service. Smiley LOL

@Dukestane wrote:
She wanted to know if I was unhappy with the service.

Thanks, I needed a good laugh. Smiley Very Happy

Verizon just sent me a survey. One of the questions was how can we (Verizon) do better? My answer was that they need to start treating their customers like they need every single one!

g'day! shaenn:about motion sensing: you know how you could go into settings for your indoor camera {through hm&c) and adjust brightness and sharpness, and turn motion sensor on or off? well, the nexia interface has no motionsensing setting, so your camera cant trigger recording to start , hence, you'll need a motion sensor. i think. i don't know. dukestane?

I had totally forgotten that the indoor camera even had motion detection. I only have it active on my outdoor cameras. The indoor camera are all pointed at access points (windows & doors) and are triggered by door/window sensors.

Odd though that Nexia skipped that option.

My replacement Nexia bridge came today so I hope to have everything switched over tonight.

well, well? killin me w suspense

rew10001

I made the switch a week ago, All Verizon equipment except the remote control was successfully transferred over to work with the Nexia bridge, Motion detecction on the outdoor cameras works, There is a check box in the camera edit menu. In fact the motion detection works too well. I have not been able to find a way to set the motion detection viewing area or to adjust the motion detection sensitivity. I get a constant string of notification of motion detection. If anyone has a solution to that please post it.

As others noted video quality and speed are greatly improved over Verizon HM&C. The cameras can be set to high quality and HD modes. The Android app is a great improvement over the Verizon app.

All-in-all a positive switchover experience. It did take several hours to convert and as others have mentioned. I have been tweaking the automations and settings during the following week.

I highly recommend Nexia.

Just about finished with my conversion as well. Just have to finish the outdoor cameras. Some of them are in very hard to reach spots so it may take me a while to get to them. Fortunately I have spares of both the indoor and outdoor cameras. So I can configure one of the spares and then replace the camera with that. Then configure that camera and replace another one and so on and so on.

As you said, the remote does not function the same as with Verizon. But Nexia sent me the instructions on how to configure the remote. Unfortunately it does not use the Modes but is connected directly to a device like the Light Module. I've already emailed them that this needs to be addressed.

By the way, you can't flip the camera video. I have a P&T mounted on the ceiling and needs to have the video flipped. Nexia is working on it.

Sorry, but after two years of letting Verizon walk all over me, I'm going to take a hard stance here and demand everything work correctly.

rew10001

Here are some additional observations based on a week of Nexia:

1. The video recordings do not capture the triggering event. Verizon HM&C would do that by apparently backing the recording stream up and capturing the trigger. This is a significant shortcoming currently.

2. The motion detection on the outdoor cameras cannot be adjusted in regard to the triggering area or sensitivity. This makes the outdoor camera motion detection worthless. I had to turn motion detection off becasue of the almost constant triggering of the motion detection. This is also a serious flaw.

I revise my recommendation on Nexia based on this from highly recommend to recommend. If the shortcomings I list above are not important to you, then switching to Nexia will be a positive experience.

The Motion Detection and the Event Trigger Record are two major issues. Time to start badgering Nexia I guess. We've all gotten a lot of practice with Verizon. Let's get on it people.

The Minimote does not seem to be working as they suggested. I hope to convince them to do a mod to their software to make it function like Verizon did, using Modes.

I've been on their forum and they, unlike Verizon, have techs monitoring it and will give answers.

I too will lower my recomendations at this time. I have a number of automations that are set up and will turn on properly but will not turn off (I have a greater number of automation that work properly). I can turn these devices off using either my phone or ipad, but the are not completly automated. Not sure I want to pay for a service that is not 100% functional. I have contaced support and was promised a call back in 24 hours but have not heard anything in several days. I still like the service better than Verizons version, but my recomendation has dropped a notch. After reading a bit about Mi Casa Verde which is now Vera, Nexia may be as good as it gets.

Yes, I was hoping for more freedom in programming my automations and modes. But that doesn't look like that's going to happen. Just another "the consumer's dumb so we'll do it for them" interface.

Talked to Nexia this morning. They are working on the Minimote issue and the will be addressing the motion detect area for the outdoor cameras. It helps to shame them by saying "Verizon did it, why can't you?".

Got one more camera to go. It's up in the attic so I'm waiting for a cool night to swap it out. I'm luck I had extra cameras (indoor and outdoor) so I could configure and replace eack unit. Saved time climbing ladders.

Like the Hi-Res on the camera, much better than what Verizon allowed.

It looks like the issue with recording a few seconds before the event has been fixed. Although I have not tested it on all camera types.

They still need to address the detection area. Right now it does the whole field of view which is not good.

Nexia is still working on the P&T. There are no controls for the camer's light on the desktop and no controls at all for the camera on a mobile device. They also need to add the ability to flip the video since I have it monted on the ceiling.

Over all I'm pleased with the switch at this point. Of course anything would be better then Verizon.