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Videos Not Recording Events

This started three weeks or so ago. One of my cameras is set to rececord everyday at 11:24am. The event occurs as I get a text message telling me that is happened and the logs show that the camera was activated and that it started/stopped, but no recording is stored for later viewing. This happens once or twice a week. Today I noticed the same thing happening on another camera. I triggered it via the motion dection and the logs show that the event occured and the start/end of recording, but no video was saved.

Now what did you do Verizon to mess up the system?

Comments

_dot

any help with this yet?

shaenn

They want me to wire one up directly to the router instead of going wireless. Which is horse hocky because this is happening to all my cameras and start at the same time that Verizion "fixed" the dely time in accessing the videos.

_dot

can you view the videofeed through your fiostv menu at 11:23 & 11:24? should be able to as the vid feeds for tv and hm&c site are separate.....just thinking if you cannot, then maybe some rf interference is new to your camera's vicinity, like a baby room monitor or older cordless phone? my fiostv menu doesn't have hm&c option anymore....if that is same for you, can you view the live feed from the cam thru hm&c website yet? i wonder if it would show you the message at 11:24 that "feed can't be shown as recording is occuring now"...

shaenn

I don't have FiOS TV, I just use the "Watch Here" option on my iPad and the FiOS app.

No interferance, no equipment has changed causing this issue at my end. I've rebooted everything, several times, but that doesn't fix this issue.

I can view any of my cameras live without any difficulty.

1. An event occurs (motion detection)

2. The camera is activated (The log shows this)

3. After 30 seconds the camera deactivates (Again, the log shows this)

4. No video is recorded/saved.

I will sometimes manually trigger an event several times before it records/saves the video. Other times it works on the the first try.

This, again, is clearly at Verizons end but as usual, Verizon will make the customer jump through hoops before they even think of looking into the issue at their end.

_dot

Ugh! Sorry to hear that they've given you the "We'll call you" treatment and that you are still dealing with this....now I think my only camera is doing the same thing, prob always has, just never noticed before.

shaenn

It's not your camera but your system or rather their system not storing the recording. I have a camera which records at the same time everyday. The logs show that it starts and stops recording when scheduled but not recording is saved. I manually trigger the camera to record and somethime it takes 2 or three tries but it will finally save the recording. This is happening on ALL my camera, all nine of them. I have rebboted the system, hardwired cameras and reinstalled camera, I've even tried my backup cameras and it still happens to ALL of them.

So don't let them give you the "it's your system, not ours causing the problem" line. The problem is at Verizon's end.

_dot

thanks! i'm checking my logs next....

_dot

WOW !!! with my mode set to record when motion is detected on indoor camera, and notifications set to email me when recording stops, i'd say only 1 out of 3 notifications actually results in a recording showing in my "camera recordings" ....that is just pathetic......pathetic too that i just now realized it, i bet every other user has same issue but since the activity page is different than the recordings page, they never even realize it is happening...thanks again shaenn! any luck with yours yet?

_dot

just triggered by "run now" button, activity log shows start and stop of recording at 10:55am .....still no recording showing, have exited and re entered, refreshed, closed browser and did it all again, no recording, so sad is verizon ! talk like yoda i do.

shaenn

We are not in month 4 of this issue and still no resolution. First level tech support has told me that the issue has been reported to second level support but they have not responded to their recent queries. I guess I'll have to call my Uncle Charlie again to light a fire under Verizon's you know what.

It really gets me that Verizon treats us like forgotten children. Yet they still collect their service fee every month.

shaenn

Still not working properly.

_dot

ok, almost half, not 1 out of 3

_dot

i did talk to hm&c tech support by phone about missing recordings and we went through the process of triggering a few by motion activation and by manually clicking the button on the "modes" tab on PC (a few times each way), and all of them sent out notifications that recording had finished but half of them never made it to the "recordings" tab (no surprise there) and my issue was immediately escalated to "tier 3" support, lol, we'll see how that turns out soon i hope

shaenn

OK, so here's a new twist.

An automatic recording which is done everyday at 11:24am (note the AM), was recorded this morning with the first 3 seconds being from a recording from the same camera list night. So it goes from pitch black to daylight after three seconds (note pitch black meaning night time not total black screen).

_dot

today i show 3 recordings out of 14 notifications

_dot

4/28/15 i have only 8 recordings from 26, yes 26, notifications....less than 1 in 3....hmmmm i should pay less than $3.33

shaenn

Well, this has been happening since the begining of January but to most likely did not notice. My suggestion is that to put in now for a four (4) month credit before they shut-sown and before you move to Nexia.

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