Disable mobile hotspot for one of my lines

sbundiman
Newbie

Is it possible to have mobile hotspot disabled for one of the lines on my account without changing its plan? Can I do this on my own or do I need to call in if its possible

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vzw_customer_support
Community Manager
Community Manager

To learn more about how to disable Mobile Hotspot directly from your device, please visit our Device Support page here: https://www.verizon.com/support/devices/ You can then select the device in question, and type in "How To - Configure mobile hotspot settings" to get instructions specific to your phone. 

If you're looking for an option to block the mobile hotspot service, we will need to proceed in Private Message so we can securely access your account. If you still need help, please let us know. We sent a PM a few days ago, and are still available for you here.

~Izzy

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5 Replies
SynthpopAddict
Champion - Level 3

You can disable the hotspot feature on your phone.

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I'm not a Verizon employee, just another customer trying to help.
sbundiman
Newbie

I want to remove that option from the user so just disabling it on the phone would allow then to reenable it

 

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SynthpopAddict
Champion - Level 3

I see.  In that case, I don't see a way to prevent hotspotting the phone unless you change the service plan to something which doesn't have hotspot.  If you are currently under contract, you have to stick with the current service plan, unless you're willing to break the contract.

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Community Manager
Community Manager

Hello sbundiman. There is an option to block the mobile hotspot feature without changing the plan for compatiable plans/devices. This service may be limited online. We will be reaching out to you via a Private Message to further assist. - Sara

vzw_customer_support
Community Manager
Community Manager

To learn more about how to disable Mobile Hotspot directly from your device, please visit our Device Support page here: https://www.verizon.com/support/devices/ You can then select the device in question, and type in "How To - Configure mobile hotspot settings" to get instructions specific to your phone. 

If you're looking for an option to block the mobile hotspot service, we will need to proceed in Private Message so we can securely access your account. If you still need help, please let us know. We sent a PM a few days ago, and are still available for you here.

~Izzy