Hotspot data going inexplicably fast

[nickky99]

I have 25 gb of 5g hotspot on my phone every month. I use the hotspot for my home computer. For the past two months, all of my 25gb are used in a few days, and I am barely using my home computer, no streaming. And there have been no software downloads on the home computer to perhaps explain this. It shows the home computer is the only connected device. What is going on?

[vzw_customer_support]

Hello nickky99, thank you for reaching out about this hotspot consumption issue. We can partner up to figure out why it is being consumed so fast. Please look out for a PM! 

-Luis

[vzw_customer_support]

Hello nickky99, please send us a message when you're available. We are ready to help you with your hotspot issue. 👍

-Luis

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your data utilization issue. This topic query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.