Hotspot data going inexplicably fast

nickky99
Newbie

I have 25 gb of 5g hotspot on my phone every month. I use the hotspot for my home computer. For the past two months, all of my 25gb are used in a few days, and I am barely using my home computer, no streaming. And there have been no software downloads on the home computer to perhaps explain this. It shows the home computer is the only connected device. What is going on?

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2 Replies
vzw_customer_support
Customer Service Rep

Hello nickky99, thank you for reaching out about this hotspot consumption issue. We can partner up to figure out why it is being consumed so fast. Please look out for a PM! 

-Luis

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vzw_customer_support
Customer Service Rep

Hello nickky99, please send us a message when you're available. We are ready to help you with your hotspot issue. ๐Ÿ‘

-Luis

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