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Orbic jetpack has a slash through the 5G

I recently upgraded my Verizon Mifi to the Orbic 5G jetpack. I'm so disappointed with this decision. It worked great the first month, now I can never get it to work. I can connect devices to it, but it says no internet. The main issue I am having is there is a slash through the 5G in the top left corner; however, it will show I have three or four bars.

Please help! I am unable to use this device most of the time and paying for it monthly. I've missed my return window so I'm stuck with it and it's so upsetting.

FYI, I also have the Inseego jetpack and it works great!

Comments

Verizon_Support

Hello, Upset25. My apologies to hear of your experience as this is very upsetting to hear you cannot use your Jetpack. Help is here. What is your zip code? Do you know which plan you currenlty have?

-Natasha

Upset25

36804

I have the Pro Plan

Verizon_Support

@Upset25
wrote: I have the Pro Plan

Thanks for letting me know your zip. As I reviewed the area, didn't find any alerts for that zip at the moment. Coverage shows a mix of 5G and LTE depending on the location. So, we'll want to troubleshoot more closely with you. I'm sending a Private Message so we can do that.

-John

Verizon_Support

Thank you Upset25 for getting back with us with more details. Let's work together to determine what has impacted your Jetpack service since that first month. Please reply to the following private message, and we will proceed to gather account specific information in a private and secure chat.

-Deb

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