Verizon Orbic R500L5 and special characters in SSID passwords

[MiFiQuestion]

We recently received some Verizon Orbic R500L5's to replace RCL400L's.  On the 400L's we could specify a security method e.g. WPA2 PSK and type a password for the SSID that contained special characters.  With the R500L5's it appears we no longer have this capability, as regardless of security method chosen, the password field does not accept special characters.  You type a special character e.g.  ! or $, and it instantly removes it.  Is there a setting I am missing, or can you no longer use special characters in SSID passwords on the R500L5?

[vzw_customer_support · Accepted solution]

Thank you for reaching out about your password options with the MiFi. Are you attempting this through the app or through the Admin Page? The admin page will list the password requirements. Please let us know if you're able to see that once logged in. 

-Melissa