my school last year provided me a orbic rc400l hotspot. it has been working perfectly til now but as of a few days ago the screen started flickering. I reset it and it didn't fix It. I have accidentally overcharged it a few times so I'm hoping its just a battery issue. it has been fine when not connected to service so it could be a defective sim card and im hoping that it isnt the case as i dont know how to replace it if i wasnt the one who bought it. im hoping if i explain it to the verizon store near me they can just give me a replacement as i cant afford to buy a new one. this one is unlimited and im unsure of what to do if they ask for certain info. i have noticed a few very small scratches but its not bad enough to reach deep enough to cause damage. ill give an update when i get the replacement battery if i can figure out how to. ive tried to reach out to verizons phone services over text and phone but they ask for my verizon phone number or for me to sign into my verizon account which i cant do. any help on how to pinpoint whats wrong with it would be great
Hello grim_xolotl. We are glad your school has provided you with the hotspot to stay connected! Check out thr following guide for troubleshooting. Verizon Orbicยฎ Speedโข Mobile Hotspot - Support Overview: https://www.verizon.com/support/verizon-orbic-speed-mobile-hotspot/#popular
Is the hotspot currently subscribed to Verizon service, whether that is Prepaid pr Postpaid?
-Deb
im unsure, my school gave it to me and didn't say anything about how it was paid for
Thanks for the info. More than likely, the school is the one paying for that hotspot service. It would be necessary to have them reach out to us so we can take a look at that hotspots warranty. Meanwhile, you can try some troubleshooting here: https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/verizon-orbic-speed-mobile-hotspot#/
~Jesse
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