The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
An older thread asking about this just floated back up in the forums recently. I'd replied in that thread you could move an old SIM card to a newer phone and it ought to work. (That customer was a flip phone user, so maybe it's OK with flip phones, which don't have the sophistication smartphones do.) However, another customer posted in a different thread that when they tried moving their SIM card to a newer generation of same-branded smartphone, it completely broke things where the new smartphone failed to work. Verizon agents then mentioned that moving your SIM card to a new device is no longer supported and it was only when the other person got a new SIM card did things work.
So...just as a public service announcement...if you're getting a new phone, get a new SIM or eSIM on it instead of moving an old SIM card from an old phone. SIM cards are free at corporate Verizon stores. I have not (yet) used a phone which is eSIM only, so can't speak for whether transferring an old eSIM to a new smartphone would also break things.
Start a new topic or ask questions in the open forum.
