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IMG 1.9 in VHO 8 Status

Last week I received an email from VZ and my TV started showing the message the the New FIOS is coming. Based on what I have read in various sources this meant that the IMG 1.9 was coming. It has been a week since that message. The rumor was that it meant 7/26 was the rollout date. As of today 7/28 there have been no new IMG. Does anyone from VZ who monitors these forums, or anyone else who has more information might know when is the rest of VHO 8 (Northern DE) will be getting the new IMG.

Comments

nascar

It's on hold.
gjetson wrote:
Last week I received an email from VZ and my TV started showing the message the the New FIOS is coming. Based on what I have read in various sources this meant that the IMG 1.9 was coming. It has been a week since that message. The rumor was that it meant 7/26 was the rollout date. As of today 7/28 there have been no new IMG. Does anyone from VZ who monitors these forums, or anyone else who has more information might know when is the rest of VHO 8 (Northern DE) will be getting the new IMG.

ciucca

Any Idea Why? I live in VHO7

MercerNick65

Search Google for "Verizon" and "CWA" ... That's all I'm going say for fear of being censored by the mods.

prisaz

@MercerNick65 wrote:
Search Google for "Verizon" and "CWA" ... That's all I'm going say for fear of being censored by the mods.

Good point but how much of this is FiOS related. I wonder how many are CWA. I know when FiOS launch quite a few were wondering where their jobs stood. Remember pre 2005 much was just copper. I guess we could just hope for the best, and read the rest. If you think about it many have not had raises in a few years, I know my spouse took a new job and never received the increase promised when the starting salary was excepted. So many are happy to have jobs. But there are cuts everywhere. I don't think this is a political thread so your concerns regarding being censored for be off topic are well chosen. Along with my return comment. So lets just hope for the best 1.9 roll out and service we can get.

uncertainty

When I signed up for Fios about a month ago I was told by my salesman that in less then a month I would be able to use a 2TB esata drive I purchased for my dvr as my VHO 7 (DAC 9) would have the 1.9a IMG that enables external hard drives. Now I hear DAC 9 is delayed. I see people that were on the beta in my DAC did receive the upgrade last week so I want to be placed on the beta list. Someone in verizon support tell me how to get on the beta list so I can finally use this 2TB drive I purchased as something more then a paper weight.

rysio

I agree; I'm in VHO 7 and it would be nice if we could just opt-in to the beta or at least voluntary pre-release versions. Been promised expandable storage for months now and no progress.

Spawn026

I live in bradley beach nj and have been following 1.9 since it was first announced on engadget. The way the rollout is being handled is ridiculous. Customers in certain markets have been enjoying the original 1.9 for months and now markets are enjoying 1.9a. Wouldn't a public beta test make more sense allowing only those who wish to try it test the software as opposed to families who are clueless and get it simply because of their geographical location. If your going to launch, launch. Don't send me cryptic emails saying its coming with no dates and no updates on delays. Stop favoring markets and give the customers what they demand

zhelder

Along with everyone else, I have waited very patiently for the 1.9 IMG update in VHO7. I have had FIOS for just over a year now, and I received the last MIG update (1.8) very shortly after I started FIOS. Every time it seems like we're about to get the update, some delay keeps the update from happening, and Verizon is absolutely silent about what's causing these delays or when we can expect the update. It's incredibly frustrating. A year between IMG updates is long enough to wait.

If VHO7 is not going to be officially updated in the next few days and there's a possibility of including certain members of this VHO in a "beta" group for a sooner unofficial 1.9 release, please include me in this group. I'm ready for 1.9 NOW!!! Thank you.

yambag1

Been waiting for IMG 1.9 for 18 months since the first wrong release date. VHO 7 should have been done already. What's the hold up?

markhil

I too am very upset about the delay of IMG 1.9. I first thought that our VHO 8 would have 1.9 by the end of April. I updated my boxes and purchased an external USB eSata drive back in February in anticipation of getting 1.9. Received email notice that new 1.9 was almost here a week or so ago. Update was suppose to happen July 26th, but no another delay. Today it is being written that our VHO 8

is now being pushed back at least 1 + months. Another thing that really upsets me is the email I recently received from VZ about the

Internet "enhancement" which is taking away the option of uploading files to my website site via FTP. Anyone who has a website knows that FTP is critical for mantaining a website. Verizon has the gall to call this an "enhancement" Because of this enhancement I had to buy a domain and pay to have my website hosted at another company. Verizon's "enhancement" is costing me over $130 for the next three years. Between the 1.9 IMG rollout delays and the "enhancement" I'm thinking about doing my own "ehancement"and dropping all Verizon services.

ciucca

Not giving NJ the update after I was promised 1.9 in order to allow my eSATA to operate is unacceptable. I agree to sign up for a mutil room DVR middle of July, and was promised that the eSATA would be working by 7/31 guranteed is what the CSR said.

If the software is not updated in DAC 9 next week, I will be filing complaints with the NJ board of public utilities and the BBB, and anyone else I can think of. It will make no difference but at least it will make verizon waste resources answering the complaints.

I signed up for an extra 2 year contract under the agreement that the eSATA would be availbe by 7/31. THIS is a BREECH of contract, what is Verizon's penalty? They should pay me an ETF!

Kenboy

I'm also in VHO 7, and am also very upset by this latest delay. Please add me to the list of people who will need an ASAP push of 1.9 in order to be made a happy customer.

donaldm823

I'm also in VHO 8, and am also very upset by this latest delay. Please add me to the list of people who will need an ASAP push of 1.9 in order to be made a happy customer.

I have been a good soldier and keeping mum about the numerous delays of 1.9. Please send it my way soon. Do not bypass the Philly area.

ttyler1999

I agree and commiserate with this sentiment completely.

I also feel like a sucker because I just bought a new HD from Amazon which just showed up today.

Please do not keep up waiting any more!!!

ranger1122

I'm in agreeance with everyone here... the delays on this are UNACCEPTABLE, someone should at least let people know what the delay is about. I understand that not all FIOS customers are aware of the new version, but some have been waiting for some time.

At least let people opt-in to the beta program as I'd be more than happy to have it as I've been waiting for the MRDVR to DVR for some time now with promises it's "coming soon"

steelydb@aol.com

Agree with all above. I am in VHO8 (Mercer County, NJ) and am completely fed up with the ineptitude. Select "testers" right here in VHO 8 have had 1.9 for many months already and it's been rolled out to a few entire VHOs. We were next in line, supposed to get it last week....then BOOM, "on hold" until some mysterious future date for some even more mysterious reason. Not cool.

Then again, pulling channels we used to get out of the Extreme HD 2009 channel lineup while leaving them in the less expensive Prime HD lineup wasn't cool either.

alden

I signed up for an extra 2 year contract under the agreement that the eSATA would be availbe by 7/31. THIS is a BREECH of contract, what is Verizon's penalty? They should pay me an ETF!

__________________________________________________________________________________________

Are you guys crazy???

Verizon CSR guaranteed you IMG 1.9 by 7/31???

What amazed me the most that you are being so naive that you actually believe what Verizon promised to you - that's very funny. Verizon never ever kept it's promises don't you know that. CSR promised you new IMG by 7/31 but he did not mention a year... Who knows maybe by the 7/31/ 2021 they may be able to fulfill the promise..

THIS IS VERIZON GUYS, DON"T FORGET IT - CHAMPION OF BROKEN PROMISES!!!

BigggFuzzyG

I did the search as noted in this feed. Came across the possibility of a strike for some or all of Verizon employee's. Which sucks, Cause I know this will again put a "HOLD" on distribution of 1.9a, Yet again. I believe there is an effective date of Aug. 7, 2011 that this strike will take place if an agreement can't be made on some new contracts for these workers cannot be made. Actually I believe they went on strike already, but the Aug. 7th date is an important date for things to move forward. But my ? here is can't they push the 1.9a out to all the markets before all this legal mumbo jumbo takes place and contract settled or are we(Verizon Customers) going to have to wait until this contract situation is settled before we'll see rollout of 1.9a again?

Keyboards

@BigggFuzzyG wrote:
But my ? here is can't they push the 1.9a out to all the markets before all this legal mumbo jumbo takes place and contract settled or are we(Verizon Customers) going to have to wait until this contract situation is settled before we'll see rollout of 1.9a again?

The simple answer is that they won't out of concern with overloading the phone lines with CSR calls. That is why they do it in a staged manner to a single DAC (typically 2 VHOs) at a time. Can you imagine the uproar that would have occurred if they had bricked every QIP2500 in the network instead of only 2 VHOs (as did happen with the initial attempt to roll out 1.9a)?

PsUMattDE

Let's just say VHO 7/8 will be waiting til' at least September. All I can say at this time.

I know it's a disappointment, but we missed our window last week.

As Joe stated, i'm one of the lucky ones that have enjoyed 1.9 since last December - you guys WILL love it.

ejleo

if VZ went through the effort to remove the "coming soon" banners in the menus, probably means the delay is longer than you think. Probably means it's not even scheduled any more or at least put on hold. Bummer

BigggFuzzyG

This E-mail that you guys have discussed recieving, Has this been sent to your personal E-mail accounts or your E-mail accounts directly through Verizon?

BrianC

I received the e-mail announcing the upcoming change about a week prior to getting the upgrade on my personal e-mail (non Verizon e-mail) where I get my monthly e-statements.

Spawn026

I say the hell with fios. Playing favorites in the markets and not just doing a countrywide rollout is redundant. Leaving those waiting for this out in the cold with zero status updates is beyond unprofessional. The current process is broken and will only leave those of us who were planning on recommending the service reconsidering the decision. For a semi new service that is still making its way to neighborhoods this is not a good impression. Twitter joe saying he can't give dates leads me to believe there are dates and they refuse to share with the general public, you know the people who pay for the service and make it possible. Sorry but having the update in the hands of others for close to a year already and a channel running 24/7 promoting it is sort of a nah nah nah nah nah move.

KenWVT1

Maybe those of you complaining are watching way to much tv. There is a whole world out there.

As Joe stated, you don't do the whole country upgraded at the same time because that would overly stress the call centers, wait times on hold for customers would go sky high, and everyone would be unhappy. Just take a deep breath and wait a month or two or three...what is the freaking hurry!!!

-Ken

Spawn026

I dont care what twitter joe claims, verizon is a service that is known for poor customer support so to assume they are hoping to do good with a rollout of an upgrade that adds features without changing the complexity of navigation makes no sense. To insult paying customers like me who works for a living and enjoys his tv on his downtime is childish. As is telling people there is no hurry when this update is actually quite old now and not everywhere which means up until the delays we have been nothing but patient. Go and promote something a year and a half ago, start the rollout, send emails telling you to watch this channel and add popup messages to the guide then remove the message, delay the market and avoid telling those same people you just emailed about a delay in your market while going forward in others and see why you assume some are in "a hurry".

rizzman

Well I know that there has been a huge delay in the software release for IMG 1.9 but like any software release it has to go through a beta to make sure it works as intended and that it doesn't cause issues with pre-existing software.

id2nv2nj2ca2

Are you serious? What's the freaking hurry? How condescending can a person be. I was told, after FINALLY making the choice to upgrade my Fios Internet to include TV and phone, that I would have IMG 1.9 when the install happened. Well, that's been over two months ago and I still don't have it. Seems like Verizon employees mouths write checks their company can't cash to get people to sign up and pay well over $100 per month for this wonderful service with no intention of delivering on what they promised. I finally got the email last Friday that 1.9 was coming, and I'm still waiting. I was actually prepared for it to take a week as that seems to be the norm from email to update, but now with figurehead apologist and excuse maker Joe A's last couple contributions here, and the 45000 (maybe more by now) Verizon employees going on strike, I am definitely not holding my breath, that's for sure. I get more disgusted with Verizon and their lack of customer service more every month. Thank God I signed up for month to month and can cancel at anytime with no penalty and easily go back to Directv. They are begging me to come back, and are offering to pay up to $200 in ETF's, plus offering NFL Sunday Ticket for free. Sounds like perfect timing, and so far, I see ZERO IMPROVEMENT in features or benefits to Fios. In FACT, I went backwards. No external hard drive connectivity, remote control functions and guide functions that don't even compare, and I went from 3 DVR's to two, and am paying MORE. The more I think about it, the stupider I feel for listening to a Verizon employee and switching.

alden

_______________________________________________________________________

Absolutely, you should jump back to DirectTV. If I could (I cannot install dishin my loc.) I would do this - not to deal with absolutely incompetent Verizon folks

raptor87

This forum is intense. I just moved from a state that had no FIOS availability and had it installed today. The new 1.9 img looks like its really going to be great but 1.8 is lightyears ahead of anything cable companies offer... at least where im from.

Joeb9121

How aggravating is this, that I need to get information from other Verizon customers. I asked customer support about this 1.9 release, and the agent couldn't answer, instead advised me to put my name on the contact list to be notified when a new dvr model is available.

jkrums1

When i first got fios i was impressed by thier support and lately it seems just a alck lustre effort to placate the suckers ... err customers..... into just one more month of service. This is a game I am used to with the competition but I did not expect from Verizon. I was mistaken.

jkrums1

Actually, compared to what the competion in the market has (Comcast, RCN, etc) they are really just playing a game of catch up. FiOS is late to the party.........

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