Kin Twom problem

Hi. I've had a Kin Twom for a little over 2 months now and it is starting to get really glitchy and turn off whenever it wants. When I turn it on, 60% of the time, right when i slide it up to use it it just turns off. I can not see spending extra money for another phone since the warranty is up on this one. Please let me know some alternatives are for I could not see being able to put up with this phone for two years.

I am very disappointed with this phone's malfunctions.

Accepted answers

KinquanaH_VZW

llamaboy88, I'm sorry the steps for the factory reset did not work. Now that you have performed a factory reset and continue to have the same issues, we may have to review your account for replacement options. If your phone is under its one-year manufactures warranty, it can be replaced with a certified like new device of the same model. Your device can not have any physical or water damage to qualify. You can send me a private message with your name and phone number for assistance.

All comments

KinquanaH_VZW

llamaboy88, I know dealing with a device that reboots is very frustrating. At this time, we do not have a permanent fix for the power cycling but a factory reset may resolve this issue temporarily. The Factory Reset process will set the preference settings to factory default and all user data and contacts will be erased. I will list the steps below and if you continue to have this issue, we may need to perform further trouble-shooting because this is an isolated issue and have not been reported as a known issue.

From the Home screen, select Settings.
Select About Your Phone.
Select erase phone data.
Select ok.

llamaboy88

I just tried that and put in all my contacts again, and its doing the same thing (turning off randomly). Not sure what to do now.

macbookbubba

I'm having this problem too. How much does it turn off for you? Like you, it usually happens when I slide the keyboard open.

llamaboy88

It happens 60% of the time i turn it on. Like, I'll turn it on and then when i go to type my pin/password it shuts right off.

KinquanaH_VZW

bowl300

How can this be an "isolated" issue and not a known issue? I've seen at least 50 people post with this same problem. The 800 number said it could be the battery...but I know that is not the case as I just put a new one in and have the same problem. I am not prepared to delete all my data, that is ridiculous to ask that of someone when most people probably have over 200 numbers.

Verizon_Support

I can certainly understand your reservations about completing a master reset, bowl300! However, in many situations it resolves what's ailing the phone. How do you currently backup your contacts? ^CM