Wi-Fi Calling with Verizon

This article explains the benefits of Wi-Fi Calling at Verizon.

Extended Connectivity and Coverage

  • Wi-Fi Calling allows users to make and receive voice calls, texts, and video calls by utilizing a Wi-Fi (wireless internet) connection instead of the cellular network. 
  • This capability is crucial when a user is in an area with weak or no cellular network coverage.

Domestic Cost Savings and Data Conservation

  • Domestic calls and texts made over Wi-Fi to numbers within the US don’t count against the mobile plan's data allowance because they bypass the cellular network.
  • International calls and texts made over Wi-Fi are charged as per your international long distance calling plan. If you don't have one, you're charged pay-as-you-go rates.

Good to know: If your wi-fi signal is weak or you leave the range of your wi-fi, your phone will automatically start using your mobile plan instead.

International Travel Advantages

  • When you are outside the US, calls made over Wi-Fi back to the US are free.
  • When traveling internationally, users can make international calls over Wi-Fi, and a voice prompt will interrupt the call to remind them of potential international charges before the call is completed, allowing them to choose to complete the call or hang up to avoid charges. Calls to other countries while outside the US will be charged according to the international long distance plan or pay-as-you-go rates.

How to activate Wi-Fi Calling

iOS - Steps for how to activate Wi-Fi Calling 

Android - Go to your smartphone's settings, search for "Wi-Fi Calling" and turn it on or off (many Android devices list Wi-Fi Calling under Call Settings).

What if I need help with my Wi-Fi Calling?

Wi-Fi Calling relies on a wireless internet connection’s signal and bandwidth to route calls and messages to the Verizon network. If your Wi-Fi Calling isn’t working well, you can:

  1. Contact your wireless internet service provider (ISP) to get a Wi-Fi extender. That can help increase your Wi-Fi router's range.
  2. Get help with Wi-Fi Calling on your specific device by visiting our Troubleshooter.
  3. Type “Wifi-Calling” in the Tell us what’s going on box.