Can't send or receive texts on newly activated LG G2

[Khyron85]

I'm moving over from Sprint and had my number ported.  Had trouble activating last night and had to call support and have them do it.  Phone is great other then I can not send or receive texts EXCEPT from verizon.  I got a temp password and notification of password change when I logged into the website.  Anyway I called Sprint to make sure my account was closed and they said their system still showed the "port" was still in progress and could take as long as a few days.  Could this explain why I can't receive or send texts?

[SuzyQ · Accepted solution]

Khyron85 wrote:

I'm moving over from Sprint and had my number ported.... I called Sprint to make sure my account was closed and they said their system still showed the "port" was still in progress and could take as long as a few days.  Could this explain why I can't receive or send texts?

Yes - when porting from another carrier, it can take several days before all of the features of your account (texting, email, voicemail, etc) are fully functional.

[Khyron85]

I suspected as much.  Will update when it starts working.  Thanks for the info!

[justinfi]

I actually had this issue. Double check your contacts. Are there certain people you can send or receive texts from? I had this issue when I first got my G2 coming from an iPhone, if a contacts number is saved as +1800 it won't work. It has to be the 10 digit phone number saved in order for it to send.

For example, if John Smiths number is saved as +1555-555-5555 the texts will not send or receive. It needs to be saved as 555-555-5555.

Hope this works for you.