Cannot Send or receive MMS messages.

[Vereray1]

I cannot receive or send MMS messages.

Not sure if this happened before or after the update since I just got the phone a week ago

and only a few days before KitKat.

Is there a fix other than FDR?

[vzw_customer_support]

Hello Vereray1,

We certainly understand the importance of being able to use mms, especially while on the go. I'm confident that we can get your mms working. May I ask are you able to use text without any issues? Also, is data working properly on your device? Can I assume that you already cleared the data on the messaging app & rebooted? If so then the factory reset is the next step. As always, we suggest backing up your info before doing so. Here's a link on how to perform the reset.

http://www.verizonwireless.com/support/devices/knowledge_base.html/87344/

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[Vereray1]

Hi,

Called in this morning. Was connected to LG after speaking to a Verizon

rep. Only option that worked was a FDR.

Thank you for the assistance

Sent from my Verizon Wireless 4G LTE Smartphone

On Apr 25, 2014 4:19 PM, "Verizon Wireless Customer Support" <

[kesmith]

I did an FDR and it still did not fix the MMS issue!  UGGH!!!