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Cannot Send or receive MMS messages.
Vereray1
Member

I cannot receive or send MMS messages.

Not sure if this happened before or after the update since I just got the phone a week ago

and only a few days before KitKat.

Is there a fix other than FDR?

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Re: Cannot Send or receive MMS messages.
vzw_customer_support
Customer Support

Hello Vereray1,

We certainly understand the importance of being able to use mms, especially while on the go. I'm confident that we can get your mms working. May I ask are you able to use text without any issues? Also, is data working properly on your device? Can I assume that you already cleared the data on the messaging app & rebooted? If so then the factory reset is the next step. As always, we suggest backing up your info before doing so. Here's a link on how to perform the reset.

http://www.verizonwireless.com/support/devices/knowledge_base.html/87344/

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot Send or receive MMS messages.
Vereray1
Member

Hi,

Called in this morning. Was connected to LG after speaking to a Verizon

rep. Only option that worked was a FDR.

Thank you for the assistance

Sent from my Verizon Wireless 4G LTE Smartphone

On Apr 25, 2014 4:19 PM, "Verizon Wireless Customer Support" <

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Re: Cannot Send or receive MMS messages.
kesmith
Member

I did an FDR and it still did not fix the MMS issue!  UGGH!!!

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