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Drops calls constantly
snawznet
Member

Have 2 Lg G2's.  The one that I use is now cutting up conversations then completly dropping calls.  I sent my phone to lg to fix thinking it was a hardware issue and had it reset in the process still have the issue.  Thought it was my sim card and had it changed but still have the same issue.  Wifes G2 still works wonderfully in the exact locations that I lose phone calls.  Just completly lost on what else I can do to actually have a phone that can make phone calls.

1 Solution

Correct Answers
Re: Drops calls constantly
vzw_customer_support
Customer Support

snawznet,

Thank you for completing all of that troubleshooting already! Have you tried disabling the Advanced Calling feature yet? Have you tested in safe mode without any third party applications running?  http://vz.to/1rJByAo.

Please let us know if you still need any further assistance.

TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: Drops calls constantly
Snn5
Sr. Leader

Disable Advanced Calling.  Ever since it rolled out in Sept 2014 it has been a constant issue when enabled.  IDK if you have that enabled, but after the last update in Jan 2015, it writes itself into the programming.  Before then, you had to go online to activate the feature.  After Jan 2015, it is on by default.  Missing calls and dropping calls are a huge problem with that feature.  It isn't worth using so I disabled mine.

Re: Drops calls constantly
vzw_customer_support
Customer Support

snawznet,

Thank you for completing all of that troubleshooting already! Have you tried disabling the Advanced Calling feature yet? Have you tested in safe mode without any third party applications running?  http://vz.to/1rJByAo.

Please let us know if you still need any further assistance.

TrevorC_VZW

Follow us on Twitter @VZWSupport

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