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Facebook app not working after software update

ericj1985

I downloaded the newest software update for my LG Revolution last night. After updating, I can no longer connect to the Facebook app on wifi. It does work in 4G mode, but not when I'm connected to my home network. The other apps and browser connecting fine. Very weird! Never had this problem until update. Did anyone else notice this? How do I fix??

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terri_m

I have this problem, although I haven't tried using the 4G to connect. I cannot get to facebook through the Facebook for Android app, the Facebook for LG app, or via the browser. I don't even know where to ask for help. Is this a Verizon issue? I would like to get it fixed before I leave for vacation!

terri_m

Just checked it with the 4G connection, and, yes, that works. So it's just the wifi connection. And only this app that I'm having trouble with. Everything else seems fine. I'm at a loss as to where to go from here. I have uninstalled and reinstalled both FB apps, and done a hard reset. To no avail.

omglookapuppy

Facebook apps have always been glitchy. i can't use my fb app on my android at&t phone. My W7 for work is with verizon and works fine.

commonsense101

few friends that have the razr and rezound are having same issues

AZSALUKI

it's just a bad app. it's awful. it "was" getting better over the past year until the most recent update. i had gone so far as to upgrade my one star rating to 3 stars just a few weeks ago. it's now back to 1 star. it takes ages to load, scrolling is glitchy, and when i'm on wifi it does work, but CONSTANTLY gives me a no network screen that i have to tap to refresh.

SBurns

not nessesarly...the app works fine on my wifi tablet...but not my wifi on revo...

AZSALUKI

well in my opinion, that would make it a bad app, wouldn't it? an app should behave similarly on all androids, unless the developer specifically states that it may not work on certain devices.

ericj1985

Like the other users here, I *was* able to use the Facebook app and website on wifi without any problem in the past. The issue only occurred after downloading the latest software update for the LG Revolution. Based on that, I'm guessing the app itself is not the problem. Also, I am no longer able to log into Facebook website through the browser either. That shouldn't have anything to do with the app. Exact same thing with everyone else who got the Revolution update. The problem is only resolved when you turn off wifi and switch to data. I know that other devices besides LG do not have this issue at all. Totally not fair!! This needs to be looked into and fixed by whomever created this glitch!! I won't do a factory reset either as I highly suspect that will accomplish absolutely nothing.

terri_m

I really don't think it's the app. I think it's something in the connection/validation process between the phone and the Facebook servers or applications that got broken in the LG Revolution update. If it were another app interfering, why would it have been OK before the update and not after? If it were the app, it wouldn't be an issue trying to access through the web browser. Although I suppose a test of that would be to uninstall the FB app and try the browser, except you can't uninstall the "Facebook for LG" app that came pre-installed on the phone.

buckeyejosh

had same problem. connected via 4g, logged out, connected to wifi, logged back in, it ran an additional update and is working again. for how long, i can not say...terrible app. running on moto bionic

terri_m

I tried this. Logged off fb while connected via 4g. Turned wifi back on and started FB. I, too, got an update to the FB app.

Now what I see is this: if I try FB with wifi still no joy. However if I put the phone in airplane mode to block cell signals, then turn on the wifi....voila! works fine! I can't tell you if this is new or not since I never tried that particular combination before this morning's FB app upgrade. If there is anyone with a Revolution who can try wifi in airplane mode before doing what buckeyejosh suggested, I would be interested in your results.

ericj1985

Yup. You are correct! I tried logging out on 4G and logging back in on wifi... nothing. Once I turned on both airplane mode and wifi at the same time it suddenly works! I have Revolution also. This is not ideal, as I believe you are blocked from receiving calls in airplane mode, but seems to be a good short-term solution. Thanks for figuring this out!

terri_m

So there are two workarounds:

1) Turn off wifi and use the cell phone data signal

2) Turn off the cell signal altogether (By placing into airplane mode) and turning on the wifi

Neither is perfect. With (1.) you can still get incoming calls and messages but you're using your data plan when you don't need to. With (2.) you save data plan usage but while you're in FB you risk missing other incoming calls and messages.

I hope they get to work to fix this really. I know I'm going to forget I've turned off my phone and wonder why I'm missing calls!

w8nyy1

I have 3 RAZX MAAX phones and had the same issue with Facebook. The work around of putting the phone in airplane more then putting on wifi works for the RAZR MAXX too. Hmm. Is it the OS or the Facebook app. It's a pain in the neck to have to do this but it works. Thanks.

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