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G2 or network???
JRFwolfie
Member

My G2 is freezing and restarting randomly on its own. Anyone else having this issue?  Any ideas on what could be the issue?

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Correct Answers
Re: G2 or network???
vzw_customer_support
Customer Support

JRFwolfie we'll get things running smoothly again! Lets try to run the device in Safe Mode to see if an app is the cause of the problem http://vz.to/S7f7IJ

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: G2 or network???
vzw_customer_support
Customer Support

JRFwolfie we'll pinpoint the issue and get you back in action! Has there been any changes to the device since the issue started such as new apps or updates?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: G2 or network???
JRFwolfie
Member

just the normal app updates thru the play store .  Various app crashes and random reboots over the past few weeks.

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Re: G2 or network???
vzw_customer_support
Customer Support

JRFwolfie we'll get things running smoothly again! Lets try to run the device in Safe Mode to see if an app is the cause of the problem http://vz.to/S7f7IJ

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: G2 or network???
Snn5
Sr. Leader

When was the last time you reset the device to factory settings and wiped everything? 

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Re: G2 or network???
JRFwolfie
Member

I restarted the phone in safe mode. Used it for a day. Everything seemed to

be ok. Restarted the phone in normal mode today and all my widgets agree

gone and none of my apps seem to know who I am. I have to log into every

non Google app again. Is this normal? I could have just done a factory

reset if I wanted to trash my whole phone setup

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Re: G2 or network???
Snn5
Sr. Leader

Yes, Safe Mode erases your saved log in infos.  It's normal.

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