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How do I re-install my ringback tones?
shelleylou30
Newbie
‎04-23-2015 07:30 AM

I like my LG G2, but was having some call issues. I could hear callers, but they couldn't hear me. Then all my apps would open and close randomly and swipe from right to left and up and down. After multiple calls, a new SIM card, the latest software update and a factory reset I think I may be good. But, now my phone is telling me that there is an error when logging into my ringback tones. When I went online to look the Ringback tone feature is saying it is now incompatible with my phone. I can't even re-add it to my plan.

Help!

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Re: I had to factory reset my LG G2 and lost my ringback tone capability. What am I missing?
SuzyQ
Super User
Super User
‎04-23-2015 10:05 AM

I believe if you have the Advanced Calling feature enabled, then ringback tones will not work.

This, from the FAQ:  Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones, Slacker Radio Tones, and Caller Name ID.

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Re: I had to factory reset my LG G2 and lost my ringback tone capability. What am I missing?
Snn5
Legend
‎04-23-2015 07:32 AM

A lot of smartphone owners have gone to ringtone editing apps like Ringtone Maker (you can make your own) and Zedge (premade.)  These apps are free.

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Re: I had to factory reset my LG G2 and lost my ringback tone capability. What am I missing?
SuzyQ
Super User
Super User
‎04-23-2015 10:05 AM

I believe if you have the Advanced Calling feature enabled, then ringback tones will not work.

This, from the FAQ:  Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones, Slacker Radio Tones, and Caller Name ID.

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Re: I had to factory reset my LG G2 and lost my ringback tone capability. What am I missing?
Snn5
Legend
‎04-23-2015 10:09 AM

Based on your calling issues as well, I recommend disabling Advanced Calling.  It hasn't worked correctly since being implemented into the G2 in Sept of 2014.

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