I Am unable to send or receive MMS/ picture messages,
danicori79
Enthusiast - Level 2


I Am unable to send or receive MMS/ picture messages, I get the grey picture frame thing with the broke picture, when i try and attach one to a message it says can not attach.  I have plenty of storage and i have tried with data and wifi on... after the kit kat update i was having so many issues with my phone and I hado to do a factory reset, and everything worked fine until about a week ago.. what is the deal , i see others are having the same problem too

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cmgarman
Enthusiast - Level 1

I'm having the same problem, same phone. Even my old MMS' won't load even though they've already been downloaded.

vzw_customer_support
Customer Service Rep

cmgarman,

Help has arrived! Picture messaging is an essential feature that is used to share those precious moments in life. Let's make sure you are able to share them at all times.

Is Wi-Fi ON or Off? Are you using the standard text messaging application or one downloaded from a third party? Have you attempted to test this feature out while the device is in safe mode? To placed device in safe mode, follow steps included.

1.) Ensure the device is powered off.
Press and hold the Power button (located on the back) until the options menu appears then release.

Select Power Off.

Select OK.
Allow several seconds for the device to power off.

2.) Press and hold the Volume down button and the Power button.

3.) Release only the Power button when the LG logo appears.

4.) Release the Volume down button when Safe Mode appears on the screen.

EfrainM_VZW

Follow us on Twitter @VZWSupport

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kmak
Enthusiast - Level 2

I just tried this because I am having the same problem as everyone else here. My phone restarted and nothing else happen... no safe mode, still not receiving or sending picture messages

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SkyChimp
Newbie

I absolutely hate this LG g2. I never had these problems with any BlackBerrys that I've ever owned. Android is a joke. I'm going to go buy 1000 shares a blackberry stock.   almost everybody and Europe is using blackberry. We must be crazy using Android here in the United States. I guess it's because we are addicted to video games..  I can't view any of my messages that contain pictures and I am using the standard messaging application that came with this phone. People need to quit reinventing the wheel nobody likes updates. Especially if they cause problems. Just make this work.... or I'm going back to my blackberry.

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vzw_customer_support
Customer Service Rep

SkyChimp, we don't want this to be an ongoing issue for you. Try deleting a few text messaging conversations and power your device off/on to soft reset it. Additionally, you will need to connect to our network and turn Wi-Fi off in the Settings of your device, as well. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep

Hi kmak,

I apologize for the issue. I have the same device that had the same issue. This is a known issue on the device The way I fixed it is by doing a hard reset on your device. It's been working ever since the reset was done over a month ago. Here's the steps http://vz.to/1jZfEYH.

Thank you!

EdW_VZW
Follow us on twitter @VZWSupport

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murphs90
Enthusiast - Level 2

Try downloading Verizon messaging and disable motorolas messaging. I think it's verizons way of use our apps instead...I do like the Verizon messaging better than motorolas. I am happy now. Shame no one at Verizon could suggest the Verizon app or explain why latest update is causing issues.

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lddannyboy
Enthusiast - Level 2

In my case I narrow it down to snap-chat however different manufacture could be different compatibility with different apps,

however I did had to reset phone removing app didnt correct problem it seems once problem happens it has to be reset to correct issue.

Sorry I did used SMS back up and restore to save and re load all my SMS and MMS faster.

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danicori79
Enthusiast - Level 2

I have done everything,  this is ridiculous I've never had thus many problems,  especially with what I pay your guys to have your service I shouldn't be this unhappy and I don't even get unlimited internet anymore really thinking about switching service and posting on every bites I can how dissatisfied I am and I've been a customer for years

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cmgarman
Enthusiast - Level 1

danicori79I called Customer Service today and they did a factory reset on my G2 and it is now working. They also said that if I have the same issue with the MMS then they'd send another phone since we did the reset today.

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danicori79
Enthusiast - Level 2

I had to do a factory reset when i upograded tot he kit kat, i have read that people have done the factory reset and it works for a while and then just comes back and does the same thing.. mine is working for the moment, i downloaded a 3rd party messaging app so for now i dont want to do another factory reset .. thanks though that is something i will keep in mind 

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jennrules11
Newbie

I already upgraded to KitKat..I was hoping there was a way to resolve this

issue without resetting device.

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mmsandov
Newbie

I recently just got my device switched out a week ago and now the picture messaging is still not resolved! They are sending me...now my 3rd phone. I absolutely HATE this phone! I can't send videos EVER! My picture messaging does not work. I PAY a ton of money every month for 3 lines and continuously have problems! I had an iPhone before and I could do everything! I switched to android in hopes of better pics, apps, and other freedoms that apple does not offer, but I REGRET the switch to the point where I'd like to cancel my verizon account!

I am grandfathered into unlimited messaging and data. I'd hate to leave, but this is a huge inconvenience!! 3 phones and I have to reset all three and save all my data...download everything all over again. Verizon needs to fix this issue. I hardly ever complain....but this is absolutely unacceptable for such a huge corporation.

FYI: I have done 4 hard resets, getting my second replacement phone (making it phone 3). What can I do to become a satisfied customer once again??? This is absolutely unacceptable for all I pay.

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ManRod42
Newbie

Is your data on? Usually  nothing  will be sent or received unless it is on. Then if you used to have an iPhone  and are trying  to text other iPhones there is an error with  imessage.  Apple purposely prevents messages from once uPS but now android users from being sent and received,  it was once thought to be a bug but was later revealed to be on purpose.

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vzw_customer_support
Customer Service Rep

We appreciate all your hard work, mmsandov. The trouble you've described does not affect every LG G2, and I'm confident that the replacement process will produce successful results for you. Please keep us posted on your success. We don't want to see you so unhappy that you consider leaving.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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michael1148
Enthusiast - Level 2

You know most of these people have already been sending pictures through the original G2 messaging program and everything worked fine until 4.4.2 update. Verizon keeps dancing around.  This does not help anyone.  Please tell us there is a bug in 4.4.2 and if there is a work around tell us if not say you are working on the problem and 4.4.2 will be updated as soon as possible.  Please don't make it more frustrating than it already is.  Thanks

jennrules11
Newbie

I am having the same issue..

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vzw_customer_support
Customer Service Rep

Danicori79,

We'll help you get them working again! What make/model phone do you have?

SarahO_VZW
Follow us on Twitter @VZWSupport

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danicori79
Enthusiast - Level 2

And its hilarious the first response I got to this from Verizon was what make and model phone do you have,  and the title of the post says LG G2

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danicori79
Enthusiast - Level 2

Or rather it's posted in a LG G2 message board

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