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LG G2 stuck on 3G. Never seen 4 G
Shayus
Newbie
‎05-10-2014 10:47 PM

I received a new LG G2 5 days ago. I had trouble activating it. I couldn't get past the activation screen even with the help of Verizon Technical support. Eventually it worked on a fluke. However, I never get 4G. I've only seen 3G and consequently my phone is super slow. Any advice?

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Re: LG G2 stuck on 3G. Never seen 4 G
vzw_customer_support
Customer Service Rep
‎05-12-2014 01:20 PM

Shayus,

Congrats on your new LG G2! I am sorry to hear you were having trouble activating the device but I am glad it finally activated. Let's ensure you can enjoy the LTE service you deserve! What's your zip code? Are you having issues indoors and outdoors? Try removing the SIM Card, powering down the device, reinserting the SIM Card and restarting device.

Please share additional details.

KarenC_VZW
Follow us on Twitter @VZWSupport

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