Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
LG G2 stuck on 3G. Never seen 4 G

I received a new LG G2 5 days ago. I had trouble activating it. I couldn't get past the activation screen even with the help of Verizon Technical support. Eventually it worked on a fluke. However, I never get 4G. I've only seen 3G and consequently my phone is super slow. Any advice?

Tags (4)
Re: LG G2 stuck on 3G. Never seen 4 G
Customer Service Rep


Congrats on your new LG G2! I am sorry to hear you were having trouble activating the device but I am glad it finally activated. Let's ensure you can enjoy the LTE service you deserve! What's your zip code? Are you having issues indoors and outdoors? Try removing the SIM Card, powering down the device, reinserting the SIM Card and restarting device.

Please share additional details.

Follow us on Twitter @VZWSupport