I really like my new phone but I am having several issues, which are listed below.
Sorry but can't help you, only to say Verizon will just tell you to do a factory reset on phone as they don't even know what to do and don't listen to the real problems and can't even have a forum for the Revolution. Good luck because the phone is new and they don't know all about the problems yet.
Are you using the Visual Voice Mail application or are you dialing *86 (or pressing and holding #1) to get to your voice mail? I ask since what you describe is not showing to be a known issue with the device.
Please press the Visual Voice mail application and see if you are able to listen that way. If you are prompted to enter your information, please provide us with the details of what you see on your screen or hear on the call.
Thank you very much!
I regret to hear you are having these problems with your LG Revolution.I do want to ask a few questions in order to provide you will the best solution for your specific concerns.
Thanks for getting back to us on the questions we asked you. It sounds like you are having numerous issues. I'd like to stray away from the whole master reset thing if we could before we determine that one is necessary. I searched through every issue I could find on the phone, and none are reported that you are mentioning (not to say that they don't exist though) aside from some general freezing.
There's one important question that we need clarified as well: Did the problems develop over time since you received the phone, or did they slowly progress towards worse over time. The reason I need this question clarified, is if these issues are happening out of the box, they could be product issues that need escalated to the manufacturer so a software patch can be developed. If they happened after several applications were downloaded/set up on the phone, it could be fixed with a master reset.
Please let me know. Also, if you've taken any additional steps between our clarification postings, please update us (for example, removing and redownloading apps, master resets, clearing cache, etc.).
They started right from the get go. I believe I have already tried a master reset once. But didn't help. I have also cleared the cache, uninstalled and reinstalled apps, all to no avail.
Ok. I would suggest exchanging the handset. It sounds like it's defective. Please PM me with your number if these issues persist, and I will get back with you as soon as possible. You can also call the warranty number pre-stored in your contacts at (866) 406-5154. If you're within the first 14 days of purchasing the phone, you can exchange it at the store you purchased it. If ordered from online or through our telesales department, we can exchange it through our customer service department.
Let me know if you have any other questions.