Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My WiFi won't start
GypsyWeaver
Member

Turned my phone on this morning and the WiFi won't turn on.  It says it's turning on, but doesn't.  It isn't my WiFi because I checked to make sure it was working with my tablet.  Could this have anything to do with the security issue recently discovered?  What do I do?

Tags (1)
1 Solution

Correct Answers
Re: My WiFi won't start
deloused
Sr. Member

Sounds like either- A) A third party app or B) A software or hardware issue could be causing your phones wifi function to not turn on. You could delete unnecessary third party apps or run safe mode to check and see if wifi works after, or a factory reset can also resolve software issues. If it still doesn't work after that it would be a hardware issue and you'd want to look at warranty/replacement/upgrade options for resolution.

View solution in original post

0 Likes
Re: My WiFi won't start
GypsyWeaver
Member

When I say it isn't my WiFi, I mean my WiFi at home is working so it isn't that.  It's my cell phone's WiFi that isn't working.  Sorry...had to clarify.

0 Likes
Re: My WiFi won't start
deloused
Sr. Member

Are you trying to connect your phone to a wifi hotspot to use internet on it while away from home, or are you having trouble using the feature on your phone to make it a wifi hotspot to connect things such as your tablet to it?

0 Likes
Re: My WiFi won't start
GypsyWeaver
Member

I have WiFi at home and connect the WiFi on my phone to it (and to other WiFi hotspots).  WiFi is not turning on on my cell phone to connect so I can use it to get to the Internet.

0 Likes
Re: My WiFi won't start
deloused
Sr. Member

Thanks for clarifying! I wanted to make sure I understood. I have had that happen a couple times (on different phones) and have been able to fix it by restarting the phone. After doing this does the phone allow you to turn the wifi function on, and see available wifi networks around you?

0 Likes
Re: My WiFi won't start
GypsyWeaver
Member

No.  I have restarted 4 times today.  I shut the phone off at night so it gets a fresh startup every morning. 

0 Likes
Re: My WiFi won't start
deloused
Sr. Member

Sounds like either- A) A third party app or B) A software or hardware issue could be causing your phones wifi function to not turn on. You could delete unnecessary third party apps or run safe mode to check and see if wifi works after, or a factory reset can also resolve software issues. If it still doesn't work after that it would be a hardware issue and you'd want to look at warranty/replacement/upgrade options for resolution.

View solution in original post

0 Likes
Re: My WiFi won't start
Snn5
Sr. Leader

This is very rare.  Try Safe Mode first:  http://www.verizonwireless.com/support/knowledge-base-87334/

If no dice, then its a hardware issue.  If it works, delete the last app installed and go back from there.  Make sure all needed apps are updated.

0 Likes
Re: My WiFi won't start
GypsyWeaver
Member

Thank you Deloused and Snn5. 

I restarted the phone in Safe Mode and the WiFi still won't turn on.  On my way to Verizon to see if they can do something as I only have 1 month left to my contract.

Thank you again.

Re: My WiFi won't start
vzw_customer_support
Customer Support

Hello GypsyWeaver! Let's get your Wi-Fi up and running again for you.My apologies for the issues you're experiencing. Let's try a few different steps to save you a trip to the store. The first step: http://spr.ly/6582B1L7O Try this and then re-add on the Wi-Fi connection and test. Thanks!


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes