My email acct. won't sync in real-time

[suekansas]

My email acct. will not sync in real-time.  For example:  this morning I go to my email account and I have 23 new messages.  An hours later I check from my computer and there are many more messages but they will never appear on my phone, but perhaps once a day.  When I check my email on my phone I press on the update and it spins around, but it doens't update anything.  Any suggestions?

[Wildman]

Only push emails and gMail will recieve messages in real time, all others you have to set the time specs that you want the email to retrieve the new rmails..

[suekansas]

I have "fetch" time set at 15 minutes.  Is there something else I can do?

[TominqueBo_VZW · Accepted solution]

Hello suekansas,

I know email is an important form of communication.  I would like to assist you.  What type of email are we referring to (ex. Yahoo, AOL...etc)?  If the sync schedule is set and the manual sync is not working I would suggest removing  and re-adding the email account.  You can remove the account by navigating to the My Accounts icon>select and hold the email account you are referring to>select remove account & ok.  Once the account is removed choose add account and add the email log in credentials and test.  Please let me know if this helps.  Thank you.