My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?

[KNT]

My screen was repaired and now people can't always hear me when I make calls, calls are sometimes dropped? Why do I have to have my data on to make calls? What network setting should the phone be set to, its set to global?

[LENNYEDGE]

global not cdma lte for mobile data. and for calls and audio issues, ive had that for two months.

[Snn5 · Accepted solution]

Use CDMA/LTE not Global.  Turn off Advanced Calling/HD Voice.  Also, might be due to a bad repair job as well.

[LENNYEDGE]

GLOBAL IS DEFAULT.

[Snn5]

Global is also not best when near country borders such as Mexico and Canada when in the US.  (Stop using all CAPS.)

[LENNYEDGE]

I AM IN THE USA, AND TECH SUPPORT SAID IT WOULD IN INHIBIT SIGNAL IF YOU DONT

[vzw_customer_support]

Lets get your phone working again KNT. I know how important it is to have a reliable phone.

Did this issue start right after the screen was repaired? Are you using Advanced Calling? What's the zip code where you are having this issue?

JohnB_VZW
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