As a huge NHL fan, I use the NHL Gamecenter app quite a bit. I recently upgraded my phone to the LG G2, and now I can't seem to get any of the content that comes with the Premium upgrade that I believe I'm supposed to get for free as a Verizon customer. When I navigate to the section that has "Verizon Exclusive" content, I get a message that tells me I need to be a Verizon customer to access that content.
So, from what I can tell, either I'm confused about the Verizon free premium upgrade, or for some reason, the app doesn't seem to be able to recognize me as a Verizon customer.
Any ideas on how to get the free premium upgrade on my new device?
Works for me on my LG Lucid
mcbamf- Hello, let's get this issue resolved for you, but first just a few questions. Are you able to install or update the app from the playstore? Are you prompted to sign in when you open the Gamecenter application? Also, if you still need assistance, we can check your account via customer service to see if we need to readd any features or open a ticket. Keep us posted.
sheritah_vzw
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@VZWSupport
I uninstalled and reinstalled the gamecenter app just yesterday and I still
don't seem to get the premium content. If I click the Upgrade button, it
tells me it will cost 9.99. I cancel out of that because I was under the
impression that was free for Verizon customers. There is a sign in button
on the Upgrade page, but my verizon credentials don't seem to work there.
I've created an account on nhl.com, but that doesn't work either.
On Jan 21, 2014 7:39 AM, "Verizon Wireless Customer Support" <
Premium content meaning live radio, highlights...etc. to watch a live game, you have to have a $9.99 subscripiton
according to Verizon's site https://insidersguide.vzw.com/inside/nhl/ , so
far as I can tell "all verizon tablets and 4G LTE smartphones get a free
premium upgrade" means I should NOT have to pay $9.99.
Ok that's fine and all but I'm telling you need a $9.99 subscription to watch live games. 4G devices give you premium content which is a list of things but live games require a subscription
Read my original question. I just want the premium upgrade for free. Live
audio and video highlights are included. If you've got an answer to THAT
question, great.
Downloading the app on a 4G device should automatically unlock the content. If not, visit gamecenter.nhl.com/nhlgc/help.htm or call 866-210-6349 for support
mcbamf,
I would love to answer your questions about your premium content on the NHL mobile application. Are you still having issues with the access to the NHL Gamecenter Premium content? If so when you open the application after downloading it there should be two options. One options is for NHL Gamecenter Premium that should not have a subscribe option next to it. Does it show subscribe next to NHL Gamecenter Premium? What price plan do you have? Are you connected to wifi when you download and open the application? Keep me posted.
LindseyT_VZW
Follow us on Twitter @VZWSupport
As you can see in the attached picture, it does say upgrade. If I click
that button, google play will tell me it costs $9.99. I don't recall if I
was on WiFi or not when I downloaded it, but I'm on WiFi now when testing
it. Price plan?? If you're talking about with Verizon, I split 4gb data
with my wife and unlimited text and call time. I don't pay for any of the
Gamecenter tiers. Thanks in advance for any insight you have to lend.
On Jan 23, 2014 5:03 PM, "Verizon Wireless Customer Support" <
mcbamf,
That is certainly odd! Let's resolve this mystery! What is your zip code? As your screenshot shows you are in our 3G network and this may be the reason it is charging you the $9.99 fee. Please advise so we can further assist.
-KarenC_VZWSupport
Follow us on Twitter @ VZWSupport
93551
On Jan 25, 2014 5:39 PM, "Verizon Wireless Customer Support" <
Did you call that number I gave you?
Not yet. I'm at Dodgers stadium though for the Kings Ducks game. Won't need
it tonight. I will try that number though.
Hi mcbamf,
You definitely should be able to get the Premium content free. Try removing the app, and redownloading when on the 4G network, and not connected to Wi-Fi. Please update us as to whether this corrects your issue, and makes the premium content available for free. Thanks!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
Tried it and no dice. The only other device I've seen online with a similar
issue was also a verizon LG G2.
On Jan 27, 2014 6:00 PM, "Verizon Wireless Customer Support" <
I just upgraded my phone to a LG G2 I can confirm this issue exists. My previous device LG Lucid did not have this issue. So obviously there is problem with the NHL app being able to tell the LG G2 is a Verizon device.
Hi anonymuss,
I understand your concerns regarding the NHL application! I personally have the LG G2 and I just downloaded the application to test and I am happy to report that I did not encounter any issues with the application or the content. Please remove the application, power your phone off/on, and reinstall the application from the Play Store and test. Keep us posted.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
Unfortunately, that did not work. I'm still asked to pay $9.99 to upgrade
to Premium.
On Jan 29, 2014 7:02 PM, "Verizon Wireless Customer Support" <
Anonymuss,
Thank you so much for working through all of these trouble shooting steps with us. The next step in this process would be to contact our NHL Technical Support Team at 866-210-6349.
SarahO_VZW
Follow us on Twitter @VZWSupport
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