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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ringback tones
AMay7494
Member

Trying to get my ringback tone to work properly.  I've logged into My Verizon account and set the default ringtone as the ringback I want.  The ringback works successfully when I'm called from other cell phones.  It does not work when someone from a landline is calling.  Is there anything on my end I need to do or is on Verizon's end?

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Re: Ringback tones
vzw_customer_support
Customer Support

Hi AMay7494,

I apologize you're having issues with your ringback tones. Have you ever assigned a ringback tone for that landline number through another means such as an app?

Thank you,

EdW_VZW
VZW Support
Follow us on Twitter @VZWSupport



Thank you!

EdW_VZW       
Follow us on twitter @VZWSupport




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Re: Ringback tones
AMay7494
Member

We have not assigned ringback tones to any specific numbers.  Just globally.  This occurs from an landline.

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Re: Ringback tones
vzw_customer_support
Customer Support

AMay7494 Thanks for the details. We recommend trying to set the landline number specifically to the ringback tone and retest.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

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