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The LG G2 that i just purchased 4 days ago is not allowing alarms to go off and the phone is slow and my texts are not sending or receiving what is wrong with my brand new phone?

I have just purchased my LG G2 4 days ago. I noticed last night that my messages were not sending and receiving. Then this morning my alarms did not go off at 6 am or 7 am. This is a brand new phone and I just switched from Tmobile to Verizon after 6 years. I am disappointed that I am already having issues. Not to mention that the one text I did get to come through after a restart was that after 4 days the 1 gb of data is at 75%-UGGGGHHH! My daughters and I never went over 700 mg of data in 6 years and in 4 days we are already over 700 mb! What on earth?!? We all know how to connect and use Wi-Fi and keep data turned off to prevent this mishap, so I do not understand what has happened. Never once went over with Tmobile and I am looking at a two year contract and high bills because of data? Could something be causing this problem too?

So back to my original problem. My LG G2 not processing smoothly & quickly. My alarms are not working and texts messages are not sending and receiving where can I get help? Should I just take the phone back and exchange?

Comments

Verizon_Support

Welcome to the Verizon family, ivpacks! I regret to learn that your alarms didn't work. I also regret that there is a problem with the messages. Have you tried the alarm again? Does it still not work? For instance, just set the alarm for a couple of minutes away to ensure that the alarm goes off.

When you send a text, do you get an error? If you power the phone off/on, do the messages send? This particular issue is expecting a software update to resolve the issue with texts and picture messages.

I believe that you have chosen a great device, but keep in mind that there is a 14 day exchange period. If you exchange for the same make/model, you will not pay the restocking fee.

If you do exchange for a different make/model, there is a $35.00 restocking fee.

TamaraH_VZW

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SuzyQ

If you ported your number in from T-Mobile, that *could* explain the problem with the text messaging - it can take several days for accounts to work properly, consistently, after a port from another carrier. Four days should be enough, and hopefully it will get better. You can try removing and then re-seating the SIM card to re-connect with the network - that may jog things so the y work better too.

As to the alarms, that would be a function of the phone itself and I don't know what could be the issue there. I know this is a "basic" question, but did you specify AM for the time? I know I have set calendar events to the opposite of what it should have been without realizing it....

BexNLex

Verizon Wireless Customer Support

"This particular issue is expecting a software update to resolve the issue with texts and picture messages."

When will this software update be available for everyone? I know everyone would love it if messages, alarms, battery issues, Knock on issues, and screen issues were fixed. I hate having a $600 LG G2 paper weight!

LRVassar

BexNLex

I'm not exactly sure what you're referring to. This is more of a single user issue, than it is everyone with a G2. I have the G2, and the phone is a dream. The only issue I have is the low sound, but that's an LG issue, not Verizon. As for everything else you've mentioned, I haven't had a problem with any of it.

pcacsc

Same issue here. Getting error messages when sending or receiving pictures. Messages come through good on my tablet, but who wants to carry a tablet around to take or send pictures. Funny exactly 14 days when the exchange perios is up. We shouldnt have to pay a restocking fee since it obviuosly is the device or system upgrade gliche. I am so upset, cannot win. This is the second time since July 19th I have had and issue. First the phone froze now this

kjacunski

I have the same problems and I purchased my phone from verizon five days ago!

Verizon_Support

kjacunski We surely don't want you to have issues with your new phone. Since you are within the 14 day return time frame, you can return it for a brand new device of the same make and model. Or we can try and troubleshoot the device with you.

SheritaH_vzw

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@VZWSupport

tbo27

LG is sending out a patch update for g2 and mms issues in early September supposedly. Textra app has worked for some people

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