To cancel, upgrade, sell, or live with it?

I'd like to ask the forum users who may have more insight than I do about this. Some already know the issues long-plaguing me with this LG G2. Suffice to say, I am on my 4th or 5th for software and hardware issues, several SIM cards, resets, etc. Verizon will not replace with a different phone. They will not offer an early upgrade for 2 years. They only offer an Edge upgrade to the Turbo or MAXX. My rate is $60 for unlimited talk/text/2GB data. All in all I spend $60+$8 insurance+$5 tax. So, about $75 bucks a month.

My ETF right now is $250. The Edge is $15 more a month than what I pay now, but I have to turn in this G2 that I paid money for. Other carriers pay ETFs, but you have to turn in "A" phone and buy another device. On that note, I'd still basically pay the same per month on a low tier plan and mid-range phone. If I stay put, I only have 1.2 years left, but I'm not getting what I pay for.

Should I pay the ETF and leave, suck it up with a device that isn't working, or go for the Edge or, sell the contract online?

Accepted answers

Snn5

I think I found a solution. Just use my AT&T S3 on Cricket. $45 a month unl talk text and 3 GB. Coverage is 5% less than Verizon...but at $30 less a month.....you know it. Even after an ETF, I save $130 the first year and $360 each year after, plus they offer auto payments which reduces the monthly cost and after 12 payments, $50 off a new phone. Plenty to choose from. And, wouldn't even need insurance because some of the phones are less than $200. Do the math on what we pay monthly, plus taxes, fees, and insurance.

To be fair, Verizon did offer a 2 year upgrade, but it was right here right now, not available after today, while in that one chat session, with that one person. The prices offered within this situation were $200 and up. Just not a good deal to spend $200 plus upgrade fee and still have 2 years tacked on.

My decision isn't made totally yet, but it's hard to see me staying at this point. They didn't want to uphold their end of the contract, so by leaving they get paid, and I save money.

All comments

stef7

If it were me? I'd call LG. Not Verizon. I'd explain the problems you've had with 5 phones. Wow, mine is rock solid. I know it's possible for someone to have a string of bad luck with devices, specially if they are "refurbished". Ha, I don't expect a refurbished phone to work properly because I don't trust anyone to re-condition / repair them! We've all heard horror stories of people in the "refurbished phone replacement loop".

I believe, the OEM is in a position to swap out your device for a new one, if you are documented and can provide compelling evidence of problems and what you've done to mitigate the problems, how you've attempt to correct them, maybe they'd replace it with a new unit. You would have to go sans phone for a period, or use a backup on your account (any chance you kept an old phone around)?

If the problems are related to SW, that is a bit different. Do you mind me asking what behaviors either in the device or in the SW loaded on your device you are experiencing with the present phone?

Snn5

Thanks for getting back with me. I have a few options as I have described above. I'm seriously doubting that any resolution will come. I know I have been a major part of issue-resolution with other community members, being very proactive when it comes to others' needs and questions. Hard to figure where to go when you're me and VZW is no help. Basically, I'm in a position to do whatever I want. I'm between doing what I want and doing what is the most mature I guess. After signing a 2 year contract for a 1 year promotional price plus an additional year regular price, I may be near the end of my run with Verizon.

I called LG after the 3rd replacement. They said it was up to Verizon to make it right. LG said that any software updates were the responsibility of VZW as well. LG says VZW pushes the updates, and VZW goes around their elbow to evade the question of updates, saying LG makes the software. Basically, I have been dealing with VZW vs LG vs Vzw vs me for a few months now. We already know Verizon won't do a thing to rectify this, and LG can only keep telling me, in broken outsourced English, that they don't know when an update might come, only that Verizon would push it. Both companies have gotten hung up on update-related issues.

The initial problem WAS software. But as the network issues popped up, VZW saw to it that those issues were fixed and never mentioned the software problems. Problems included proximity sensor, missed/dropped calls, missing apps, replacement phones, replacement SIM cards, being hung up on, not answering emails, ending chat sessions mid-sentence, telling me to keep replacing phones even if it meant one a week, attempting to sell me the Early Edge and saying I could only pick one phone (MAXX) and then offering me a 2 year contract update with a 2 year priced phone, but then telling me that I would almost have to pay full price plus upgrade fee to do so, but then telling me to wait until Dec 20, 2014 for an update (which never came) and by the time the 23rd rolled around, sales were over, the tier 3 tech rep Kenneth Joseph Maurice was refusing my emails and calls (reps said for a week straight he was out of the office) and no one knew what I was talking about because he had not included any notes on the account after telling me that I should talk to him and only him. Soon after I got a hold on some individuals that wanted to hear me out, but could do nothing but put me on hold for another higher rep. 2 times now I have been on chat or on phone and the rep would say that as I was talking they were going through my phone. ????? One said my RAM was full and thats why I couldn't update, the other said I had some 100 apps, and that he didn't know what any of them were except for 5. At this point, I know no one cares and used every excuse to not focus on the point.

The point was: many replacements, resets, and software, hardware, and network issues. All they could say was sorry, we're sending you another. All I could say was, "I'm not spending more money to accommodate the practice of guaranteeing network stability vs your inability to guarantee a device on the same network." Turns out this whole time they didn't mind spending $$$$$ shipping per phone to and from, shipping SIMs to me, sending other equipment that they wouldn't accept return on plus the shipping on those items, the money spent in 30+ hours of phone, email, and chat communications.

In the end they said, "Network not at fault. Device is faulty." Every ticket every time. That was what I had been saying all along.

Thanks for your input. In your opinion, should I cancel, upgrade, sell the contract, or live with it?

ynggrsshppr91

Selling a contract is illegal. Pay the ETF or buy a different phone, its not a hard choice to make. Next time don't go with a low end LG though

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Snn5

Selling a contract isn't illegal. You can transfer a contract. Are you saying the G2 is low end or that LG in general is low end? And....what was high end in 2013-14?

stef7

I can't advise you on what to do, though, I have the same reaction to ynggrshppr91's post as yours. (?) The LG G2 is hardly a low-end device. It's quite excellent IMHO. So was the LG Spectrum I had prior to it...

So sorry to hear of your bad experiences with the device, VZW and LG.

ynggrsshppr91

Yes, the G2 was/is a low end device. They made a copy of the Samsung S4 @ less money for a reason and when they did that all the issues showed up with a cheap phone too. The few people that actually have a working G2 are lucky at best. The G3 isn't bad but just a beefed up G2 for another $200.

stef7

I appreciate your perspective. What concrete proof do you have of the LG G2 being a low-end S4? AFAIK, they do not share designs. And based on the problems reported here by numerous S4 owners, the SW delivered for the S4 has been quite problematic. Not true for the G2.

Snn5

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