There is a well-documented defect in the G2 software that surfaces as erratic touchscreen behavior. I am active on XDA and Android Central forums trying to identify the cause of this issue and trying to get LG and VZW to address it with a software update. I have also posted on social media attempting to get the attention this deserves. In addition, I have created a "Voice of the Customer" defect report with LG.
I have provided links below for your reference rather than duplicate all of that text in this post. Just these two threads alone currently have over 15,000 visits by G2 owners, many of which have already observed this defect.
Here is the XDA thread that I started that clearly describes the problem, complete with YouTube links and the latest on this G2 defect:
http://forum.xda-developers.com/showthread.php?t=2521663
Here is the Android Central thread to which I contribute:
http://forums.androidcentral.com/lg-g2/317709-g2-touch-screen-issues.html
The G2 community is calling for LG and VZW to weigh-in on this issues. A large number of G2's are being returned, which can't bode well for VZW or LG.
This is the original post that needs to be referenced on this subject.
When you see this problem on your G2, be sure to get over to the XDA thread here:
http://forum.xda-developers.com/showthread.php?t=2521663
...and weigh-in. You'll also learn about the latest status on this issue.
We need LG and VZW to address this software defect.
i too have the same issues. i will be following these threads in hopes of an eventual resolution for G2 owners
My stock LG G2 has recently started this screwy behavior! I have been running 4.4.2 for quite a while with no problems. Doesn't do it all the time but is sure annoying when it happens. Anyone find a fix?
I do not know why, but it seems to be working fine again! I sure hope this problem does not come back. I did do some of the recommendations like remove/reinsert sim card, clear cache but they didn't provide any relief initially. I also let the battery get low and would not let it charge above 90% but now have let it charge all the way. I also did not do a full hard reset because I didn't want to go through hassle of reinstall. Just happy it is working like normal.
I'm on my replacement g2 and worked great until after the latest update. Now I have the erratic screen issues and that's only when it is plugged into the charger. Freezes up and once I lock and unlock it works again. Does it again though. It does that doing anything with the device. Texting, play store, etc. Zooming acts wonky also in browser or gallery. From what I read on links you provided that most that had the issue didn't after update. Opposite for me
Hi n3xusfan!
I regret to learn of these issues with your device. Let's try some troubleshooting and get to the bottom of this OK? Please put the device in safe mode and monitor it. This will tell us if an application is causing this to happen: http://vz.to/1mbZS8Y
Please also remove any task killer applications on the device (Menu/Settings/Application Manager/Downloaded)
Thank you,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport
Sorry took so long to get back. I ended up getting a replacement g2 cause the screen issue wouldn't go away. I have not had this problem with replacement.
Glad to hear the replacement is going well for you n3xusfan. Please be sure to use our support page just in case something comes up later on http://bit.ly/yN1P80 Thanks again for being the best part of Verizon Wireless and thanks for the update.
-PeterV_VZW
Follow us on Twitter @VZWSupport
My lg g2 is having a major screen issue. It will only let me tuch parts of my screen. And sometimes not at all. I can't hit the submit button
Rodney87,
We want you to be able to fully use your device! Do you notice if the screen issues only happen in certain applications. Have you tried to put you device in safe mode to see if the issue persists? http://vz.to/1j9Hezk
LindseyT_VZW
Follow us on Twitter @VZWSupport
Yes I tried safe mode and it still continued. I also uninstalled all apps. Still continues
Sent from Yahoo Mail on Android
My problem is that sometimes the touchscreen doesn't respond - in fairly critical situations, like if I get a call while another application is open, the mini- "answer, ignore" screen comes up, and I cannot hit answer. It doesn't respond. I have to quickly open the Phone, then hit answer and that will work.
If I go to google play store, the install button won't work. but it WILL work if I turn the phone to landscape.
Other applications - random things, but important, like in my banking app, if I try to deposit a check, the "continue" button will not work, no matter the orientation of the phone.
These things did not used to happen. I don't know if it's an app I loaded recently that is causing the problem? Recent apps loaded are Endomondo, Strava, Any.do, DejaOffice. Anyone else have this?
I can understand how critical your issues are mtdiablo. Lets figure this our together. Do you have any applications on your device that are having issues? Are you using a keyboard application on your device? When did the issues start to happen? Have you tried safe mode http://vz.to/JuZQfu ? Keep us posted.
KinquanaH_VZW
Follow us on Twitter @vzwsupport
Mine just started doing this in the last couple of days. Usually it starts acting up after a lot of use. Sometimes the screen won't be responsive, others it turns itself on and starts acting all sporadic.
Creator, we need to straighten out your phone's act! Is there anything in particular that you can do, and every time you experience the same issues? Have you installed any apps or updates recently?
SarahO_VZW
Follow us on Twitter @VZWSupport
Already have been sent a replacement.
On Feb 12, 2014 4:48 PM, "Verizon Wireless Customer Support" <
I have been experiencing a similar issue with screen not waking up or staying active during calls or won't wake up from sleep by pressing power button or double tap. I reset the device, removed all accessories including screen protector and case. After the issue persisted I happen to notice while rubbing clean the area around the proximity sensor I felt a slight click as if something was being plugged back in inside the device. Low and behold, I found my fix! After some light (not too hard) pressure I seem to be plugging in the proximity sensor or something in that area and it fixes the problem. Although I am finding this is not permanent, after some pocket carry time it must pop out again because I again need to apply some pressure at the top of the phone where the proximity sensor is again and it clicks back in again and works for a while.
Hope this may help some others with this issue who haven't determined it is a software or proximity sensor being blocked.
On a side-note, my phone has no real physical damage or cracks so it wasn't due to abuse or a long fall and I do keep the phone both in a case and screen protectors both purchased from a VZW Corporate location.
I am having the exact same issue. This usually happens when I am on a call. The screen goes out to prevent unintentional button dials, which I appreciate, but after I finish my conversation, the screen will not wake up. The only way to end the call is to do a hard shut down. I bought my phone in November and have been dealing with this issue ever since. When I took the device to the store and the tech troubleshooted it, it corrected itself in order to make me look like a dunce. I left and shortly after leaving THE PARKING LOT it started up again. I love this phone but I want to throw it across the room every other day because of this issue.
Oh!! And speaking of screen timeout, the screen randomly goes out as I am attempting to unlock the phone with my pattern. This happens almost hourly. WTF?!?! Someone please HELP!!
kikiluvsE, wait! Don't throw it across the room! Have you downloaded 3rd party applications to your device? If so, some application software can affect the performance of your device. Try uninstalling a few applications and power it off/on. Keep us posted.
Also, it has stopped recognizing the factory charger!! Can I just return it??
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