As you can see I am unabke to write anything on the upper part.
Heres a picture of my screen's "dead space" 
There is a well-documented defect in the G2 software that surfaces as erratic touchscreen behavior. I am active on XDA and Android Central forums trying to identify the cause of this issue and trying to get LG and VZW to address it with a software update. I have also posted on social media attempting to get the attention this deserves. In addition, I have created a "Voice of the Customer" defect report with LG.
I have provided links below for your reference rather than duplicate all of that text in this post. Just these two threads alone currently have over 15,000 visits by G2 owners, many of which have already observed this defect.
Here is the XDA thread that I started that clearly describes the problem, complete with YouTube links and the latest on this G2 defect:
http://forum.xda-developers.com/showthread.php?t=2521663
Here is the Android Central thread to which I contribute:
http://forums.androidcentral.com/lg-g2/317709-g2-touch-screen-issues.html
The G2 community is calling for LG and VZW to weigh-in on this issues. A large number of G2's are being returned, which can't bode well for VZW or LG.
Hello kikiluvsE,
I am sorry to hear that you're experiencing problems with your G2. If you purchased the device at a corporate store, you can return or exchange it within 14 days. If you choose another model or just go back to your old phone, there is a $35 restocking fee. However, if you just exchange it for a working device of the same make & model, there is no charge to complete the exchange.
If you are past the return period for your device, it may be covered under warranty if these issues are unable to be fixed.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I Factory Reset the phone and the problem still exist. What number to call to get a replacement? Like I said I want a brand new phone not refurbish.
As you can see I am unabke to write anything on the upper part.
Exactly same spot as me!!
liavic,
We want you to have a fully functional touchscreen! Have you already done the hard reset on your device? http://vz.to/1huDYPs If so, please private message me so we can review options to for getting you into a fully functional device.
LindseyT_VZW
Follow us on Twitter @VZWSupport
I am experiencing the phone lock up during phone calls that are originated or received directly on the handset. if I use my Bluetooth earpiece I have no trouble. I master reset, both ways: using settings menu and the alternate volume down and power function. I have run it in safe mode. The phone is running Android OS 4.2.2 Software version VS98012B, I don't know if there is an update, but when I try to check for new it tells me there was a problem downloading the software. so I tried using the alternate method of connecting the phone to the pc using USB and trying to launch the software installer I only get an ad for backup assistant and cant do anything else but to install. once I bypass that, there is no indication that the LG Verizon software assistant is doing anything. I am at a loss. I don't know what else I can try. the last thing I want is to go thru a myriad of certified replacements.
I'm also having screen issue. The upper part of the screen is unresponsive (the whole row). Even in Safe Mode the problem still exist. When I'm in Play Store I'm unable to install an app because the "Install" button is on the part of the screen that is unresponsive. I can only install when I rotate the device in landscape orientation.
Verizon please advise on do I obtain a brand new replacement phone. I don't want a refurbish phone because I heard from others that they received a refurbish phone and the problem still exist. Thank you!
Hello apcplaza, a working device is super important! The last resort option is to do a hard reset on the phone since the screen is still not responding in safe mode. You will want to backup your contacts and pictures first. Here's steps for a hard reset: http://vz.to/1qfVNVb The manufacturer's warranty will cover a Certified Like New Replacement with the same make and model phone. View details here: http://vz.to/1i4rsW4 To get a new phone, there are options to use an upgrade if available, purchase the phone at full retail, or do a purchase with our Device Payment Program: http://vz.to/ZILXBT Keep us posted if issue persists after the hard reset!
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
I am having the same issue. There is an area across the top of my screen where it is not sensing my touch. Noticed it a few days after kit Kat update
liavic We want you to have a fully functioning screen. It is important that we get you into a working phone. Before we send a replacement, a master reset would need to be completed in order to test the phone in factory mode. If this has been done and there is not any physial or moisture damage, we can send a warranty replacement.
sheritah_vzw
Follow us on Twitter
@VZWSupport
Same issue as me! It's annoying and I can't edit this text bc it's not allowing me to touch it ahh
Recently my LG G2 starting experiencing some of the erratic screen issues and a couple days later the Kit Kat updated became available. So I updated the software hoping this would fix the problems. It made it worse. The screen began be erratic at every power on and reset. Even did a factory reset and it didn't fix anything. The next day the knock-on stop working. However the knock-off worked flawless. Took it to the nearest Verizon store and the associate tried everything he could think of including thoroughly cleaning the screen. After a few minutes later it was determined a replacement was needed.
Replacement arrived today (very quick delivery time...2 days). But the replacement was either damaged in transit or poorly refurbished because the back cover was partially open. After spending more than 45 minutes on the phone (30 minutes on hold) another replacement is being sent. With all the problems I'm encountering, I highly doubt I'll ever buy another LG product.
I have to speak up here. LG is not at fault. Every phone and manufacturer has issues when it comes to updates. The reason most of us did not have a problem with our phones on JB was because the manufacturers had plenty of time to make sure most everything worked before release (outside of 3rd party apps, for which testing every one of them is impossible.) This update was released by LG to Verizon. Verizon spent time (more than the other carriers) attempting to make sure that 4.4.2 was in working order. Now, with that being said, problems arise from overlaying a major update over an existing OS version. That's why resets are always key. As far as the refurbished unit being faulty in assembly, that's not LG's fault. Verizon refurbs the phones. Our awareness of problems is always magnified during OS updates where it isn't when everything is working. I've had several phones from several makers over the years, about 17 phones in 16 years or so. Every one of them had a problem after update, whether large or small. I have received about as many replacements as I have new phones at that. I know this doesnt fix your problems, but maybe it brings objectivity to mind.
having the same issue...flickering
Many say doing a factory reset is resolving their problems, but I continue to struggle to answer incoming calls. I have to furiously swipe the lower left corner of the screen and at the last moment it may finally let the call through, or sometimes it won't work and will go to voicemail. Is anyone else having this problem? This problem even precedes the update - have had it the entire time I've had the phone. If a call comes in while I'm doing something else so the little message box comes on, that works fine. It's just when I have to swipe the lower left corner. I tried using the gesture setting for answering, where it's supposed to answer when you raise the phone to your ear, but that didn't work well either after the first few times. This is part of the phone not holding settings well. It can look like it's set a certain way, but will not follow-through and perform in that way. This is the most frustrating phone I've ever had. Being able to receive calls without trauma is pretty basic to having a cell phone!
Same issue here. Ive factory-reseted the phone twice to no avail. There is an 1cm bar across the top portion of the screen that doesnt register any touches... leaving me unable to browse, answer phone calls, set an alarm, etc. This is incredibly annoying. Ive read that some people have had some success post update but I'm updated to the most recent software and no luck. I take great care of my phone, its been in a case since day one and I don't drop it. Ive had it for about 6 months now, what do i do??!?!
Heres a picture of my screen's "dead space"
That seems like a hardware issue not software to me. If you're under warranty you may want to try factory reset and then contact tech support or go to a corporate store for further assistance.
rplgg2, we don't want this to be an issue for you too. You confirmed that there's no physical damage on your device. However, is there any liquid or moisture damage on your device? Have you had it evaluated at a store a location before? http://www.verizonwireless.com/b2c/support/store-locator
Since the hard reset did not resolve your issue, you may be eligible for a warranty replacement device. We will provide the same make/model device that you have in exchange for the defective phone. Please be advised that this warranty replacement option does not cover phones that have physical or liquid damage.
LasinaH_VZW
Follow us on Twitter @VZWSupport
So so terrible it makes me want to cry. My phone is pretty much useless now between the constant overheating, battery drain, texting lag, data connection issues, general touchscreen lag and soooo much more... I went through four phones with Verizon both of us blaming the phone. When really it was this stupid update. I got this phone so excited for the extreme upgrade from my previous phone and this update has ruined it. I was delaying this update on this yet again replacement because I knew of the issues and even when I set the time for update to be at least 15 hours ahead it updated in my sleep. So now I'm stuck with the damned thing. I really REALLY hope many bug fixes are coming soon because in a technology based world having a phone that simply doesn't work simply doesn't cut it.
katiekay0216, aww. Please don't cry. We're here to dry your eyes. The software update is sent to your device to give you the best wireless experience possible. However, it can conflict with 3rd party applications downloaded to your device from Google Play market. Have you tried uninstalling a few applications? This will improve the performance of your device. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
