if i wanted a USED phone,, i would've ordered it off of EBAY
If this is a problem, maybe you should do that next time because you will not find a cellphone manufacturer which will give you a brand new replacement phone for a warranty issue.
doesn't verizon offer an insurance package that will provide a brand new device rather than a certified like new? I swear i was given this option a couple years ago when i bought my Spectrum.
must have been a short lived thing. I know tye gave me the options for like $10 for regular insurance or like $15 for a brand new oe replacement insurance. Now it looks like its all just that total equipment coverage.