When Verizon replaces your phone due to warranty defect, is it a brand new one?

[moedl2011]

My text messaging wasnt working, so they are sending me a new one, will it b brand new like the one i already have?

[hollywood_s14]

My G2 warranty replacement was a refurb.

[#3 · Accepted solution]

Recondition Certified like new device. (Second Hand)

Good Luck

[moedl2011]

That's BULL. why even bother then? if i wanted a USED phone,, i would've ordered it off of EBAY

[#5]

That is what the warranty states. I did not make the rule.

Good Luck

[rcschnoor]

moedl2011 wrote:

if i wanted a USED phone,, i would've ordered it off of EBAY

If this is a problem, maybe you should do that next time because you will not find a cellphone manufacturer which will give you a brand new replacement phone for a warranty issue.

[moedl2011]

Will I get a brand new one through asurion or a refurbished one?

[rcschnoor]

No, you will get a refurbished one.

[Ann154]

Unless the phone is so new that the insurance company doesn't have refurbished phone's of that model yet. Then you might get a new phone.

[vzw_customer_support]

Ann154, thanks for helping us support moedl2011 with information regarding the insurance feature. For more details about our Total Equipment Coverage, click http://vz.to/Prh6pa

LasinaH_VZW
Follow us on Twitter @VZWSupport

[vzw_customer_support]

moedl2011,

Great question! To find out whether your replacement device through Asurion is brand new or a Certified Like-New you must reach out to Asurion. They can be reached at 888-881-2622.

LindseyT_VZW

Follow us on Twitter @VZWSupport

[hollywood_s14]

doesn't verizon offer an insurance package that will provide a brand new device rather than a certified like new? I swear i was given this option a couple years ago when i bought my Spectrum.

[rcschnoor]

No, the insurance normally will only get you a refurbished device.

[hollywood_s14]

must have been a short lived thing. I know tye gave me the options for like $10 for regular insurance or like $15 for a brand new oe replacement insurance. Now it looks like its all just that total equipment coverage.

[moedl2011]

It's my g2, so I'm sure I'm getting a refurb