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Why is my phone not working?
jude1249
Member

My phone was working as of midnight last night.  It is fully charged.  The phone is off and will not turn on.  I have only had it since May 14, 2014.

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Re: Why is my phone not working?
vzw_customer_support
Customer Support

jude1249,

I am so sorry to hear that you device is not powering on. Does the screen respond when it it plugged into a power source? Have you tried to hold down the power button and volume down to force a restart? If you would like to speak to a live representative right away you can reach out to us at 800-922-0204. If you would like you can also send me a private message so we can investigate further.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Why is my phone not working?
jude1249
Member

I need to speak to a representative on another phone.  How can speak to someone live?

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Re: Why is my phone not working?
vzw_customer_support
Customer Support

jude1249,

I am so sorry to hear that you device is not powering on. Does the screen respond when it it plugged into a power source? Have you tried to hold down the power button and volume down to force a restart? If you would like to speak to a live representative right away you can reach out to us at 800-922-0204. If you would like you can also send me a private message so we can investigate further.

LindseyT_VZW

Follow us on Twitter @VZWSupport

Re: Why is my phone not working?
vzw_customer_support
Customer Support

I want to ensure that your device is back up and running, Jude1249. You may reach our customer support team at 800-922-0204 or you may send a direct message to my handle after following me.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Why is my phone not working?
jude1249
Member

LindseyT_VZW: :  First I do not have a Twitter account.  Second, I did follow your suggestion of holding down the power button and volume down button to force a restart, but it still does not work.  I have also tried it while plugged into a power source.  Still nothing.  I have to assume the lithium battery is dead.  I have called the nearest Verizon store, but the sales person I spoke to said that not only do they not stock batteries, but NO Verizon store has them.  I've only had this phone since May of this year.  It's the very first time I've ever had a cell phone battery die.

I just need to know how to get one mailed to my address.  The store rep told me that was the only way to get a new battery.  I've also been told it is still under warranty.   Please respond.  We live in a very rural area and I am recovering from a broken hip.  I really need my phone to work.  My husband's number is (removed).  That's the only way to reach me by phone.  I believe you have my email address.  Thank you.     .      

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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Re: Why is my phone not working?
tikibar1
Sr. Leader
Sr. Leader

How To: Direct Message  and   yoseft_vzw