Why won't my device pause when dialing an extension?

[GALAX7]

I can not get my LG G2 with KitKat to pause when dialing an extension.   No matter how manny comma or "P" I insert into the the dial string there is only a half second pause before the extension dials.  Is there a setting somewhere I am missing?

[stef7]

maybe a lower-case p? one for each 2 seconds of delay?

[vzw_customer_support · Accepted solution]

Let's find this missing step for you, GALAX7. Are you trying to manage an existing contact or add a new one? I have the LG G2 myself and found that to enter a pause into a contact number, I tap the symbol key (the one with !?#) then select the P (for a 2 second pause) instead of selecting a comma.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport