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Since the update the stock email client no longer pushes email. I've checked all of the settings and they are correct. This isnt my first smartphone and push mail means push. my personal, work and school exchange email accounts all suffer the same issue. The only way to get them to sync at a decent interval is to open the account and manually refresh. Some email will push eventually but not as items arrive.
Using other email clients has been my solution for now but i would much rather have the streamlined experience of using the built in client. Will there be another update coming soon for the bug fixes cause by the latest update?
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, i wouldnt really call it a minor patch since the major point of having a connected device is to be connected. The solution that you offer is commendable and is one that i previously tried but because of the missing functions its a bandaid solution for those who are looking to regain full functionality. It works for you and thats great but not for all.
Same issues! I have called Verizon Tech Support and they told me to either download K9 mail or talk with LG. Neither worked. Now they are shipping me a new G2, but I know that will not work either.
This is a software issue not a hardware issue.
PLEASE provide a software fix. Other are having the same issues: http://forums.androidcentral.com/verizon-lg-g2/347858-verizon-lg-g2-exchange-email-issues-after-upda...
akinsac,
I know how important it is to receive all your emails; I'm happy to help you get this resolved for you. I appreciate you adjusting the email settings a few times. In order to determine what's going on, I need to know your email provider please. In addition, in the Settings Menu, please ensure 'Days to Sync Email' is at least 3 days and you don't have a Message size limit too restricting.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I use three different email addresses. one provided by my employer the state of california, one from my college which is hosted using google apps for education, and my personal which is provided by outlook.com. I have gone through the setting multiple time and they are correct and i have set the sync to push mail from 3 days up to all and none of these setting have given me consistent push email. also i just wanted to make sure to say that i dont limit the size of my incoming emails.
I'm sorry you're still having issues with your email akinsac. I can understand how frustrating this is becoming. Have you tried to delete the email completely and set it up again? The last step would be a reset on your device yet. Here are the steps http://vz.to/1b7Y6QY . Please keep us posted.
KinquanaH_VZW
Follow us on Twitter @vzwsupport
I've reset the device twice. Its some sort of software bug stopping the sync. I assume the same for lack of html email coming through correctly such as showing images from anyone having mail pushed from any domain using m.hotmail.com as a server as well.
akinsac,
Rats! We really appreciate your attempts. But I do have one more thing to share. Please go to Settings > Mobile Data > Menu and then make sure "Restrict background data" is NOT checked. If it isn't already, please toggle the setting. Then test and share results.
EvanO_VZW
Follow us on Twitter @VZWSupport
No luck with that either. background data is enabled.
Thanks for the steps you have tried akinsac! I am eager to get this resolved for you. I know that you have already tried resetting the device. I do appreciate it. I am concerned that an app on your phone might be conflicting with your email. Let's try to run your phone is Safe Mode for 12 hours and see if this helps. http://vz.to/19NDXEO Keep me posted.
Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport
100% certain its not an app. i haven't changed any apps since the update. I'm beginning to feel like the few others in this thread. My device is now crippled because one of the essential functions of a smartphone no longer works since and update was pushed to it.
Where is Verzon/LG/Google at with a fix for this issue? It is not an isolated event.
Any word on a fix for this software issue? It does not seem to be a hardware issue and looks to be a widespread issue.
When will an update be released for this issue?
CrazyChicken,
We are just as eager as you to get new software updates. You can be kept up to date with the latest software updates by following this link: http://bit.ly/dDumph
KevinR_VZW
Please follow us on Twitter @VZWSupport
I'm not eager for a new update, I want the email issue fixed. I have done EVERYTHING that has been suggested in this forum to resolve the issue. Including a factory reset. There was a problem with the last SOFTWARE update that caused this to fail.
How is this not a known issue when several users are reporting the exact same problem.
I am trying to get a new password for my email account
Wrong thread. Our issue is with a software update disabling our email on our phones. Nothing about resetting passwords.
So I received the replacement phone today. The "Push" Exchange email worked great until.... I installed the update. Then what do you know, "Push" no longer works for my Exchange email. As I stated earlier to Verizon this is not a hardware issue, but a software issue.
Thank god someone else is having these issues!! I called Verizon and the two reps I spoke with were no help at all. They tried everything, and in the end still nothing works. It is clearly a software issue and VZW needs to fix this ASAP or I am selling this phone and moving on. I use Gmail, Microsoft Exchange, and AOL and not one of these emails pushes anymore since the update. It's shocking they could do something to mess up Gmail considering its an Android phone! Please fix this ASAP, I can't keep missing important emails when I don't manually update each email.
I have the same issue. The only way to make it kind of work is to keep the exchange email app running in the background the entire time your phone is on. You can never let the email app close out. This is not ideal for a lot of reasons - which I don't need to explain for obvious reasons. I use this phone for work and when fielding over 90+ critical emails a day I can't afford to miss one.
Like the other day when I needed to reboot my phone while driving. Dumb me, I forgot to right away open up my email app and missed some very important emails by about 1hr. Constantly looking to see if your email app is open is just ridiculus.
For people who don't quite understand - Its like having to check your text message app every few minutes to see if you have any friends looking to chat. ...you don't do that do you? no, you wait for them to appear on your phone without having to check to see if they are there....
LG/Verizon is going to be receiving a lot of LG phones back very soon if they do not fix this problem.
I've had myGalaxy for 2 months, and am ready to return it. I agree with you 100%
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