photos and videos disappeared

I am not sure if anyone else had this happen to them, but one day all of my photos and videos just randomly disappeared. The entire gallery folder disappeared from my phone. I tired taking a new picture to see if the photos would come back , but unfortunately they did not. Anyone have any idea if there is a way to recover the photos or is it backed up somewhere with Verizon. Thank you.

Accepted answers

Verizon_Support

You can check your Verizon Cloud content by logging into your My Verizon account. Have you set up your line's account yet?

NoahS_VZW
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Verizon_Support

GZerella82-

I want your precious memories to come back. Has there been any recent app download or software update before this happened? Has phone been backed up to the Cloud recently?

CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GZerella82

No updates to the phone at all. I don't think it's been backed up to the

cloud either. I have everything checked in my backup and restore options

but I'm not sure where that goes.

On Jun 22, 2016 12:38 PM, "Verizon Wireless Customer Support" <

Verizon_Support

Memories are important to keep and we want to make sure you have them. Have you ever transferred files to your computer or another source for a backup? Do you have your phone linked to an active email address for back up?

JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GZerella82

I do have it linked to an email address for backup but do not know how to

access the backup. Its also been over a week now and it's probably

overwritten the backup

On Jun 24, 2016 1:14 PM, "Verizon Wireless Customer Support" <