size limit exceeded
phillyflyer
Enthusiast - Level 2

I recently downloaded the kit kat and now I cant attach pics I take to text message regardless of quality of pic I get "resizing image" "attachment size limit is exceeded" never had this problem before, kit kat and this is regardless of the pic size. I am curious if Verizon is taking responsibility in this matter. We are all paying for a service we are not receiving. Is this not a breach of Verizons service responsibility?

1 Solution
akhelp
Enthusiast - Level 3

I did, do to settings, app manager, messages, force stop, clear, turn of then on

--- Original Message ---

View solution in original post

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43 Replies
phillyflyer
Enthusiast - Level 2

Does anyone know what i can do I have looked everywhere, I have rebooted the phone even did a factory reset, nothing works.

dcllea
Enthusiast - Level 1

The same is happening to me. I now am unable to send or receive text pictures!

emaried83
Enthusiast - Level 1

I am having the same issue.  I've tried a factory reset.  That only worked for 2 days.  I've gone through all of the settings on my phone.  I've tried sending pictures in WiFi, 3G, and 4G.  Nothing fixes the problem.  I shouldn't have to do a factory reset every 2 days.

vzw_customer_support
Customer Service Rep

emaried83  We understand that photos are important! We surely don't want you to have to reset your phone every 2 days. Is this happening with photos sent directly from your camera or what folder in the gallery?

Sheritah_vzw
Follow us on Twitter
@VZWSupport

stef7
Master - Level 2

I think MMS problems under KK is not unique to the LG G2. I don't think there's a solution yet.

FWIW I exchange large photos with my wife (she has an iPhone, I have an LG G2) using Whatsapp.

2ndJob
Contributor - Level 1

Seriously Verizon! 5 days and this is all you have to say! phillyflyer gave you all the info you needed and what about all the other posts now and I'm on hold with tier 2 tech support because yet another problem with your unsmartphones. I have been running KitKat on my LG G2 for awhile now and as of 6/4/2014 I can not even attach a photo because it WILL NOT COMPRESS anymore. Stupid notification says ATTACHMENT SIZE LIMIT IS EXCEEDED. Initially it would attach but not send and ask to retry now or retry later. btw doesn't Sprint have unlimited data and none of these issues?

Patience_Gone
Contributor - Level 3

I was getting this message in my phone too if I went to attach an existing photo. But if I was in Messaging and hit the attachment paperclip icon and instead of attaching an existing photo I selected take picture or create video it would work.

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vzw_customer_support
Customer Service Rep

It's always serious business to us when we could lose a valued customer 2ndJob! I'm sorry to hear about your difficulties. I want to help you love your G2 after the update as much as I love mine. Where are these pictures sourced from? Have they been taken on the phone camera?

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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AnaMay
Enthusiast - Level 2

I just began to have this issue and it arises when I try to send a picture taken through my phone camera.  However I have had to do a factory restore on this phone for a different matter.

vzw_customer_support
Customer Service Rep

@AnaMay,

Thanks for keeping us posted!

Are you still unable to send the picture you took on your phone? Are you having this issue with only one specific picture? Are you connected to wifi when attempting to send the picture? You need to be connected the to VZW network for the picture to send. Try removing the sim card for a few minutes. Insert and retest. Keep me posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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2ndJob
Contributor - Level 1

Blah blah blah the damn photos dont even attach to send and dont download

to receive with data or wifi, do you not see the screen shot there genius?

On Jun 12, 2014 8:28 AM, "Verizon Wireless Customer Support" <

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akhelp
Enthusiast - Level 3

Who are talking to?

--- Original Message ---

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akhelp
Enthusiast - Level 3

Click settings, then application manager, then messaging,  all, force stop,  clear cache,  Turn off and back on

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AnaMay
Enthusiast - Level 2

The messaging option doesn't show in my task manager

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akhelp
Enthusiast - Level 3

I was explaining how to,fix your phone

--- Original Message ---

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akhelp
Enthusiast - Level 3

Go to settings, app manager, all, messaging, force stop, clear cache. Turn off then on

--- Original Message ---

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AnaMay
Enthusiast - Level 2

I just did that and that didn't work.

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phillyflyer
Enthusiast - Level 2

2ndjob, I hear your frustration! I got tired of calling Verizon and being put on hold with NO SOLUTION!!! Apparently when you purchase a phone through Verizon and pay your bill and take a download that,  Verizon approved, its still the phones owner to assume responsibility of any issues with the phone!! The generic response is "

Verizon Wireless Customer Support (to emaried83) 4 days ago

                

emaried83  We understand that photos are important! We surely don't want you to have to reset your phone every 2 days. Is this happening with photos sent directly from your camera or what folder in the gallery?

Sheritah_vzw
Follow us on Twitter
@VZWSupport

Not even addressing my issue! So to answer everyones issue, what I just had to suck up and do AGAIN, was a factory reset...this solved the photo messaging issue for now.

Thanks Verizon for all of your non help...dont worry, my payment is still on its way! I know how thats more important than my satisfaction!

Chris39
Enthusiast - Level 2

I been having same problem with this iPhone .it don't send picture or receive them unless you have your internet turn on the phone. I use mostly wifi at home on mine.but you can't get your picture text like that which is bs .

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AnaMay
Enthusiast - Level 2

I know that but even with the mobile data on the pictures do not send

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