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text problems
kerry4835
Member

Hi, All of a sudden this morning my text messenger stopped working. It just gives me "unfortunately messenger has stopped working." I use the stock app, never had anything else on here except hangout which is disabled. I cleared the cache and data multiple times, rebooted the phone and have gotten nowhere. Any help would be appreciated.

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Re: text problems
Snn5
Sr. Leader

Yes.  I would use Verizon Messages+ until the LP update rolls out.  You'd need to factory reset the phone at that point anyway, or at least FDR if the update didn't kick the stock app into gear.

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Re: text problems
Snn5
Sr. Leader

Clear the system cache under Settings---Storage---and tap on Cache.  This removes all cache. 

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Re: text problems
kerry4835
Member

I tried that one twice, still didn't work. I am trying to avoid a factory reset, got anything else to try?

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Re: text problems
Snn5
Sr. Leader

Yes.  I would use Verizon Messages+ until the LP update rolls out.  You'd need to factory reset the phone at that point anyway, or at least FDR if the update didn't kick the stock app into gear.

View solution in original post

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Re: text problems
kerry4835
Member

Ended up doing the factory reset 😕 seems to have fixed the problem. Thank you for your help.

Re: text problems
Snn5
Sr. Leader

Welcome Smiley Happy

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