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voicemail eliminated by Android update

the most recent software upgrade completely disabled voice mail on my lg g2. over 2 hours with tech supp then in store replacement and still no voice mail. the system wont recognize my phone #. verizon has been unable to correct.

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Re: voicemail eliminated by Android update
Sr. Leader

When my G2 updated it automatically changed my VM to basic visual VM.  I elected to go back to My Verizon and Change Features and re-enable basic VM.  I have since switched back to basic visual VM.  Usually after switching to or from one type of system to another you have the option to re-set up the VM again.    Outside of that, I'm not sure the cause or fix other than tech support.