I am only getting 0.6M download at various times of the day. Other times it is in the 20 - 30M range. Is it just the tower can't handle traffic during a busy period, or are they having problems? I have rebooted my router many times with no help. Signal strength stays at about neg 82 and I have found the optimum location for the router.
If Verizon can't be consistent with their speeds, maybe I should go back to my previous ISP. They were slower, but always the same and very reliable.
We strive to provide reliable service and we are concerned to learn that you are experiencing issues. To better assist, please tell us. Is your service residential/Fios or mobile?
~Maria
residential Fios, 4G LTE internet only
We appreciate the info. We're not showing any network issues, but we want to make sure we get to the bottom of this. We're sending you a Private Message so we cangather more details.
~Jesse
I had to go back to my other ISP as Verizon speeds are less than acceptable. If the Network people say all is ok I will have to cancel Verizon and continue on with Zeta Broadband. I have heard nothing so I seriously doubt if anything is being done.
We're sorry to read that you are going to be switching services Ray95650. What speeds were you receiving on our service? ~Peter
almost a consistent 1 to 4 meg down. signal strength is a solid neg 82. I have been through all the troubleshooting with Jesse before and they opened a network ticket but nothing has improved.
Ticket is NRB000011503538
Ray95650, we understand how important it is to have reliable connection. Please know that we will reach out once we have any update from your ticket. Tickets can take 7-10 business days to process and review.
-Andi
It is approaching a month since opening the network ticket and I have heard nothing. The speed is much better, so they obviously did something but haven't updated me. I managed a customer care center and know that network people could care less about customers, and that is not right.
Any update would be appreciated.
We are sorry to read that you haven't received an update on your ticket, and we are here to help out. To better assist you, we will be sending you a private message.
~Freddy
Thank you for those additional details, Ray95650. I see the ticket was opened 2 days ago, please be advised it is a 7-10 business day process for review and they will reach out to you once completed.
-Melissa
I am contemplating cancelling my service due to slow speeds and even slower network fixes
@Ray95650 wrote: residential Fios, 4G LTE internet only
Ray95650, apolgies I'm getting a little confused so I want to clarify what service you're using. Are you using a 4G LTE Home Internet device? Which uses out cellular LTE network to give you home internet service? Or are you talking about using your smartphone with LTE?
FIOS service is our fiberoptic landline/residental service, and does not use our cellular network. So, if you could just clear up for me what service you're having issues with, that will help with getting you the right support.
-John
4G LTE Home Internet only, no Verizon cellphone account or Fios. Not sure why I typed that in with previous message.
Thank you for clarifying those details, Ray95650. No worries about missing that details in your previous post, as we just wanted to make sure we were starting off on the right foot to help find a solution. You mentioned getting those slower speeds at various times of the day; have you noticed any patterns about the time of the day when you see this happening? Can you share with us the nearest cross streets and city where the LTE Home service is being used?
-Joseph
Slowest times seem to be 8:00 to 10:00 am and then after 4:00 pm until after 9:00 pm. More than likely the tower can't handle the traffic during those periods. The periods that I am on the computer the most.
I am on Laird Rd between Quinn Place and Cavitt-Stallman
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