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4G LTE barely usable

I am only getting 0.6M download at various times of the day. Other times it is in the 20 - 30M range. Is it just the tower can't handle traffic during a busy period, or are they having problems? I have rebooted my router many times with no help. Signal strength stays at about neg 82 and I have found the optimum location for the router.

If Verizon can't be consistent with their speeds, maybe I should go back to my previous ISP. They were slower, but always the same and very reliable.

Comments

Verizon_Support

We strive to provide reliable service and we are concerned to learn that you are experiencing issues. To better assist, please tell us. Is your service residential/Fios or mobile?

~Maria

Ray95650

residential Fios, 4G LTE internet only

Verizon_Support

@Ray95650
wrote: residential Fios, 4G LTE internet only

Ray95650, apolgies I'm getting a little confused so I want to clarify what service you're using. Are you using a 4G LTE Home Internet device? Which uses out cellular LTE network to give you home internet service? Or are you talking about using your smartphone with LTE?

FIOS service is our fiberoptic landline/residental service, and does not use our cellular network. So, if you could just clear up for me what service you're having issues with, that will help with getting you the right support.

-John

Ray95650

4G LTE Home Internet only, no Verizon cellphone account or Fios. Not sure why I typed that in with previous message.

Verizon_Support

Thank you for clarifying those details, Ray95650. No worries about missing that details in your previous post, as we just wanted to make sure we were starting off on the right foot to help find a solution. You mentioned getting those slower speeds at various times of the day; have you noticed any patterns about the time of the day when you see this happening? Can you share with us the nearest cross streets and city where the LTE Home service is being used?

-Joseph

Ray95650

Slowest times seem to be 8:00 to 10:00 am and then after 4:00 pm until after 9:00 pm. More than likely the tower can't handle the traffic during those periods. The periods that I am on the computer the most.

I am on Laird Rd between Quinn Place and Cavitt-Stallman

Verizon_Support

We appreciate the info. We're not showing any network issues, but we want to make sure we get to the bottom of this. We're sending you a Private Message so we cangather more details.

~Jesse

Ray95650

I had to go back to my other ISP as Verizon speeds are less than acceptable. If the Network people say all is ok I will have to cancel Verizon and continue on with Zeta Broadband. I have heard nothing so I seriously doubt if anything is being done.

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