Can’t redeem offer

[VegasCharmer]

I’m trying to redeem the Amazon gift card for the Home Internet deal that I signed up for. These are the steps it tells me in order to redeem it.

Sign in to your My Verizon account. Find the “Exclusive Home offers” tile under "Make the most of your plans" and click it to get started. Choose your desired offer and follow the prompts to redeem. Enjoy your offer.

However, when I got the the “Exclusive Home offers” there is no redemption for the gift card.

[AlxJGmz]

I'm in the same boat. I've chatted back and forth with people and still they can't resolve this issue for me. This has been 2 weeks already of just trying to redeem something.

[vzw_customer_support]

VegasCharmer We're here to help redeem your offer. We'll be sending a private message. ~Peter

[Ml041582]

I was able to  follow the link to redeem the  amazon gift card but I have yet to receive an email with the gift card. Also I never recieved an email to claim the $100 verizon gift card that was part of the promo. Please help

[vzw_customer_support]

Hello, MI041582. Having access to your promotions is a must and help is here. Just want to make sure you also checked your spam folder as sometimes our emails will go there instead of your inbox. Please let us know. 

-Natasha

[Ml041582]

Hi Natasha,

they are not in spam. The previous rep I spoke to said they were pending and the holiday rush was causing the delay well I still don’t have the $200 Amazon gift card or the $100 verizon gift card.

[vzw_customer_support]

Hello, Ml041582, thanks for double-checking your email for your promotion. So we can best assist from here, we will be reaching out via Private Message.

-Lauren