In September, I was relaxing at home playing video games. Someone knocked on my door to tell me about a Verizon internet free trial. The free trial included NFL Sunday Ticket with Youtube TV. I had already purchased Youtube TV and NFL Sunday Ticket, but figured I would be able to cancel it if I got the Verizon internet free trial.
The agent (named Josh, his phone number being *****) told me it is a 30 day free trial, within which I do not need to make any payment.
I received my router for the internet sometime in late September. I had 30 days for a free trial, and if I did not want to proceed I had to cancel and return the router.
On October 2nd, I reached out to Josh, the door to door sales agent asking how to return the router. I did not receive a response (after a follow up) until October 2nd. He just asked what the issue was, and did not answer my question. I had to keep following up, and did not receive a response until October 9th. Still no return label.
I did not receive the return label until October 13th. I immediately dropped off the router.
Fast forward to October 25th, I received a bill in the mail from Verizon. I had already cancelled this and returned the router weeks ago. I sent a photo of this to Josh, the Verizon agent. I asked what this was for. He said "You don't have to pay it ignore it"
I received another one on November 6th. Sent a photo of this to him. He told me to call the 800 number, which I did.
I kept receiving more bills, and letting the agent know. He reassured me everything was fine since I've returned the router.
On March 16th, I received a notice from a collection company. I sent a photo of it to the agent, saying this is unacceptable and it needs to be handled. The agent responded that this should have been fixed a long time ago, and that he would call tomorrow to get it sorted.
Two weeks later, I am under contract to buy a house for a lot of money. I have $20k in an earnest money deposit.
My credit score went from a 728 to a 585 over a $102.57 collection from Verizon that I never owed. I am now going to lose $20k in my earnest money deposit, and not be able to close on this house. This is negligence by Verizon.
WE are terribly sorry for the whole ordeal. We will send you a private message to see if we can help fraudvictim69.
~Ivone
Hello, we're sorry to learn you're having issues with your closed account.
~Ivone
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