Xbox

[Soldier79]

Ok so this is getting a lil ridiculous. I'm at a point where I've feel I've been lied to. I since Dec I've tried to claim this xbox redemption. I had a internet that I was grandfathered in at 25 bucks only to swap to pay a extra 20 for this deal. They said claim it through the app. I've never seen any claim for this in the app. Three service calls and finally someone was able to claim the promotion. I get a email for the amazon card but nothing for xbox. So I call again then someone states I want eligible because I called in. So I was forced to cancel. Then my wife calls she's said that wasn't accurate so we restart the process 3 5g routers later and another 20 bucks plus added on my bill still no xbox redemption.  I've had someone escalate this 4 times already with the same result.  Then I was lied to on the 8th by a rep stating it was shipped but I thought it odd there was no email, no text with a tracking or anything. So I call back and they said I still haven't even been approved for this. Almost 2 full months later why am I still sitting here without even a conformation of my xbox? I'm seriously questioning changing my provider at 300 bucks a month yall should have it together better than this. Smh

[vzw_customer_support · Accepted solution]

Oh, wow! You have certainly been through ALOT! Being on top of your offers is vital, especially if you are having Xbox redemption problems. Verizon is here to help.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[Soldier79]

So as of today's post I have received both my promotional items to include my series x. I was a lil worried there for a sec, but my issue has been resolved and I am satisfied as a customer. 

[vzw_customer_support]

Hello, Soldier79. Thanks so much for the update as we are overjoyed to hear you received your promo items. Thank you for being the best part of Verizon and wishing you the best day! 

-Natasha

[kroze33]

I am currently dealing with the same issue and am becoming increasingly upset. I have contacted support 6+ times and been told it was solved 4 times. Everytime I am told to wait 5 days and it will be solved. I return after the period and the can is kicked down the road further. It's been sent to the fallout team twice now bother over 2 weeks ago with ZERO response. I did not think I would have to deal with such issues with a company as large as verizon. I signed  up in December and here we are in March and I still have no Xbox. It is not even shipped yet! Where in the fine print did it say it would take over 3 months to beable to order the thing? If I had known I would have never signed up. I am so frustrated. 

How did you finally get it solved??

[Blindreaper696]

I still need assistance just like you have received if I can get someone to help me as this person was that is very much urgently needed