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Earbuds Rebate Runaround

Hello All,

I made some purchases about 7 weeks ago and should've received a rebate for 2 sets of earbuds "on us". I haven't received anything in my e-mail and it sounds like customer service has no idea what I'm talking about and can't locate any rebates. Did anyone have any trouble with this? I've been looking through a few of the forums and it seems like a common theme.

Thanks in advance!

-Mike

Comments

Verizon_Support

JBaernes1, we always want to help make sure that you are able to get the help you need when it comes to your services and devices. We will be sending you a Private Note so we can discuss this together.

*Jose

FortuneShark

Please send me a note. I too have been dealing with a runaround!

Verizon_Support

FortuneShark, we know it's important that you're able to take advantage of this promotion. Have you already submitted the rebate to our Rebate Center: https://www.yourdigitalrebatecenter.com/#!/?

*Brianna

FortuneShark

I never received a promotion code. Ive called, chatted, and called again. Keeep waiting for the email... your issue has been escalated. Ive been trying to get this information since I boughht the headphones.

Please assist!!

Chauxley

Same boat, Mike. Traded in two phones and a watch. Was told that one phone covered the watch more or less (negligible monthly fee), and the second phone made me eligible for a free set of earbuds, which I would receive an email on the instructions. No email yet. Then I swapped a third phone under the same promotion and again have heard nothing about the earbuds via email as promised.

Just need some feedback. The authorized Verizon dealer was either full of it to make their numbers, or they misrepresented the intent of the promotion. They referred me to Verizon directly, but I opted for a web search which led me here, before speaking to a live person that might refer me back to the authorized dealer and a potential circle of confusion.

Verizon_Support

This is not the type of experience we want you to have and we can help with any pending concerns. Please send us a Private Note at your earliest convenience to better assist.

~Vic

Chauxley

Please share a link to execute a private note, or share a number to contact directly. Thanks!

Verizon_Support

We've sent you a private note, Chauxley. Please reply to it to better assist you.

~Baldo

pgupta9201

Dealing with the same issue, reached out and hopefully will hear back soon. Spent on 2 headphones on my end for this.

Verizon_Support

Hello, pgupta9201! Thanks for reaching out. We know it's vital that your concerns are properly addressed. Please send a Private Note if assistance is needed.

*Alexis

JULIAN82

i never received my rebate after 5 months

Verizon_Support

Hello, I am so sorry you had to go through this, can I send you a private note, so we can look into this?

>Josselyn

JULIAN82

still no rebate, only broken promises to escalate to a supervisor 4 times

Verizon_Support

The last thing we want is for you to have a negative impression of us. We know the importance of getting the promotional offer you originally sought. We want to aid you in the best way possible. Let's gather more info: 1. When/where did you purchase the earbuds? 2. What make/model were they? 3. What did the offer consist of (discount amount, procedure to obtain it, rules, terms/conditions, etc.)? ~Gilbert

Jrandolph78

I went straight back to the store, to the exact guy who sold me the 4 phones we upgraded!! Yes!! 4 PHONES...PLUS GOT A TABLET!! I would not have known about the earbuds if he hadn't told me about them. Said I would have to wait about 2 months to get the email. So, I did. Nothing! So, I went straight to the source. He, his supervisor, and customer service confirmed I did not receive the email and should have. From there a ticket or whatever they call it was created and I was told he would be back in touch with me as soon as he found out something. Eventually, maybe another visit to the store...I did get word back from him that I would be getting the earbuds either mailed to me or a online "gift card" to my account in the amount to purchase them...he said once he got notice of which one was going to happen, he would let me know. (It seems as though most of you purchased yours in advance and have to get a refund/credit...man! I would really be mad!!) Anyway, he had actually given me his personal cell number so I wouldn't have to mess with customer service and routing calls...it has been 4+weeks now and I have not heard back from him, he doesn't return my calls or texts. I have called the store number which goes to the central station and they have to "decide" if they WANT to transfer you or not...they have refused twice but have attempted to reach out and ask for the guy that helped me or what I should do. Once they told me he wasn't there and the other time, the guy from the store supposedly told them I had to go online and complete some form or something in order to get them or file a complaint maybe...I tried telling them all that had already been done!! I am just waiting on thendecision!! Or an update!! Why can't anyone please help me. I couldn't even get transfered to the guy who helped me, his supervisor, even though I knew her first name and she knew what was going on!! So, I called customer service or the promo line back AND put in a service notice online via chat...that was at least 1 week ago. Still...NOTHING!! SO FRUSTRATING WHEN YOU DON'T GET WHAT YOU ARE PROMISED!! #Goodluck to you and everyone else!!

Jrandolph78

You have to get the rebate email in order to send it in!! No one is getting the emails!! And, it appears that possibly you were supposed to purchase the earbuds up front and then get reimbursed (which glad I didn't with all these issues...I don't have that kind of money). HOWEVER, my sales representative DID NOT tell me that!! I was told I would get a rebate or offer to get them in like 2 months after I had the phones. Of course, like I said, I didn't get the rebate offer that was to be emailed to me and neither did most people. I was assured when I went back to the store to confront the sales rep that Verizon WOULD MAKE THIS RIGHT. Now, I am not so sure!!

Jrandolph78

Same boat!!

Verizon_Support

Getting the run around about a promotion is never a great feeling, Jrandoplh78. I know I wouldn't want to be treated that way when trying to deal with a missing rebate or promotion. We'd like to take a closer look into this and see what we can do to help. Please be on the lookout for a private note from us, so we can better assist.

-Joseph

Verizon_Support

Hey there, Jrandolph78. Just wanted to send a friendly reminder that we're still available for you here, and are standing by. We look forward to hearing from you soon to better assist.

~Izzy

Verizon_Support

Hey there, Jrandolph78, just wanted to let you know that we are standing by and ready to help. When you are ready, please respond to our Private Note so we can further assist with your request.

-Lauren

Verizon_Support

Friendly Follow Up. Verizon wants to offer the support you need with the earbuds rebate offer dilemma. We send you a private note, please contact us at your best convenience. ~Gilbert

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