I purchased the Galaxy Note 4 at Verizon less than 48 hours ago and was convinced by the salesman to purchase the ZAGG invisible shield screen protector. In the less than two days that I've had the phone, the screen protector has already cracked about a half-inch in the bottom corner, and I haven't even dropped the phone. I brought it to a VZW store and was told by the associate that the crack is "from being in my purse." Well, the phone sits in an exterior pocket all by itself; there's nothing to scratch it as there's nothing else in the pocket. I paid over $30 for this screen protector because I was told it was so tough that "someone could stab it with a pencil and it wouldn't penetrate through to the actual GN4 screen." Instead, I've had it for less than two days and sitting solo in a purse pocket is going to scratch it? I'm EXTREMELY disappointed in the quality of this product and the customer service I rec'd when bringing this to the attention of the VZW associate. I expected more.