on my account it’s not showing that I can redeem my AirPodS second generation
We'd be happy to clear up any concerns you may have regarding your Airpods 2nd Gen promotion, Fero. To better assist, we'll be sending a Private Note.
~Izzy
I have the same question.
I'm sory we have not been able to connect with you. Please send us a private note or contact us here: https://www.verizon.com/support/contact-us/#mobile -Joe
I have the offer on my account but upon redeeming it they still say DUE TODAY $140.35 and the reps don’t even know what to look at when I bring it up they instead insist on me buying one and getting another half off. Why not honor the deal! I had the same issue with a Google nest that was offered to me! Free of charge but they still charged me! Why do you guys lie?
I can't go anywhere with my AirPods, rjm5700. The only thing better is free AirPods, and you're in the right place for help. Please be on the lookout for a private note from us, so we can better assist.
-Joseph
yeah i'm having this same issue. no reps even seem to know it exists and it's getting old. i'm tired of trying to talk to people for hours when nothing gets resolved. why even offer the deal if it's just going to disappear from my account page before i'm allowed to redeem it? it just feels so dishonest and strange. i'm also just disappointed because that was a cool offer and i was checking my page waiting until it would let me redeem it in december. now it's just gone.
We are here to help with your promotion questions. To better assist, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
I’m having the same issue. I’ve added 3 lines in the last couple months and I can see the offer but when I load it into the cart it says 129.99. No code is associated with the offer.
We're sorry to read that you're having issues with getting this offer. we're here to help. We'll be sending a private message. ~Peter
I am having the same issue. When I try to redeem the offer, it tries to charge me full price. I have an email confirmation from Verizon claiming this offer should be available to me. Please help resolve this issue Verizon.
We're sorry to read about the issue with redeeming this offer. We'll be sending a private message to assist. ~Peter
I purchased AirPods in July and they’ve been lost. Can I get them replaced? Do they have a replacement warranty?
Bcrisp We're sorry to read about the lost Airpods. These Airpods do not have any sort of device protection or replacement for loss. ~Peter
Hi,
i am having the same issue. I joined verizon in October and added 3 lines and purchased 3 new phones on contract. I had this free second gen airpods offer exclusive to me show up on my verizon app, which said that I will be able to claim it after December 5th but then when I tried to claim it on December 5th, it disappeared. The customer care representative can’t find it on my account either.
Thanks
gbrreddy9, I'm sorry to hear that you're having problems claiming your Airpods offer. I want to make sure you get your Airpods without any further problems. We're going to send you a Private Message so we can help you.
~Jesse
I have the same problem an hour in “chat help” they have no idea. Just called and he was no help either
the offer showed up but when i try to redeem it says due is 140.70 I've been eligible fore the air pods since dec 23, 2023 ive tried calling and going in person to get help but they just pass me on to the next rep or they say they are going to email me new offer so ican redeem but i havent recieved it yet.
Hm22, definitely don't want you to be without answers. We'll be happy to help out, and I definitely want you to be able to get any promotions you qualify for. Can you let me know what's going on?
-John
I was offered “free airpod(2nd gen) via an email from Verizon and a link in my account on the app. The link takes me to terms and conditions and when I accept it takes me to the “ store”. When I put them in the cart the total due is $140. There is a spot for “offer code” but nothing has any such code. I explained this via a chat 2 weeks ago and an hour long, a 1/2 hour phone call to support and now you. I believe the original offer is from October when we added a line. Everyone I communicate with wants to tell me the current offers which are not “free”.
Thank you very much for the information. Let's figure out what's going on with that offer. We're going to send you a Private Message so we can better help you.
Hello, I am having the same issue. Following the instructions from the offer email, the listed perk is not visible but it says I have 60 days to redeem. Can you please help?
jojo12113 We want to help you with redeeming this offer. We do need a few more details. Where did you see this offer? ~Peter
I’m having a variant of the same issue. I added 4 new lines in October. I have received multiple email reminders to redeem the free AirPods, and the tile appears under “make the most of my plans” but every time I click on it, I get a message that says:
“We're sorry.
There was an error when adding this AirPods (2nd Gen) promotion to your verizon account. Please try again later.”
This has been happening for a about 10 days now and haven’t been able to get this fixed.
